薩那馬奧酒店 (SANA Malhoa Hotel)

Having read the generally positive reviews, I had high expectations for this hotel. Unfortunately it was a really poor experience. Issues during my stay were as follows: - Room did not match the photos with the booking - smaller, less furniture than pictured, 1 pillow (apparently the hotel was short on pillows), noisy from street below - Broken air-conditioning unit in my room - Shower that wouldn't drain - Door that broke and wouldn't close properly (hotel was overbooked and staff recommended that I stay in a room where I couldn't close the door) - Unclean room with hairs on floor in bathroom and "mystery" white stain on chair in room - Eventually switched to another room with a single bed which didn't match my room booking - this was due to hotel being overbooked - Items went missing between room changes - staff were unhelpful with this. When I said that I would need to submit a police report for items missing, they were profoundly unhelpful and refused to help with this process (not even helping me get in touch with the police or telling me where to go, for example). - Overall rude and disengaged staff. They gave an impression of not caring at all and being unhappy to be there There is a phrase we use in Australia which is 'phoning it in' and this describes the staff perfectly. - Lastly, this hotel is poorly located for those wanting to be in the heart of Portugal. It is in the commercial district and not in the city itself. As such, the hotel foyer is frequently full of loud, noisy tour groups (eg. loud group introductions at the beginning of tours, or tour groups getting organised to leave for the next location), and hence not a relaxing location. I have saved this review for a few weeks, thinking that perhaps that this was just the standard to expect in Portugese hotels (or perhaps I was being just a difficult guest), however the OTHER 3 places I stayed during my 永安 were absolutely fantastic and I cannot recommend the staff and rooms highly enough - at the other places, not this awful hotel!

Family room is connecting room which is very spacious and clean.

Nice hotel with friendly staff particularly the young lady at the spa reception. Nice sauna, jacuzzi and gym for use. Quiet area close enough to the heart of lisbon. Totally recommending this place.

Um bom hotel. Bom atendimento. Boas refeições. Bem localizado. Vou repetir.

一個四星酒店，就連最基本的水都衹有一瓶，而且還不給免費補。一瓶1.5升的水賣5.5歐元。

Hôtel magnifique avec un bar exceptionnel et des cocktails parfait. Les chambres étaient grands.

這是一家令人失望的酒店 房間設施老舊，上世紀90年代國人裝修的樣式。空調不開的時候也會嗡嗡作響，燈壞了，忽閃忽閃的。衣架掛鈎直接栓死在了衣櫃裏，好像怕人偷走似的。。。 不提供牙具，不提供拖鞋，這個你要説為了環保我也認了。。。 礦泉水衹提供第一天的一瓶，再要需要付款5歐，當地小超市1.5L的水衹要0.8歐好吧。。。 房卡和手機放一起會消磁，入住的時候跟我説了。。。但你們知道有這個問題，為啥不改進啊。。。 早餐還湊合，比較美味。 房間也算乾淨。 酒店在主航道上，每10分鐘都可以看到飛機低空飛行，有些吵 總之不太推薦，不值4心（除了價格是4心），2心頂天了，甚至不如漢庭。 最後發現房卡上的廣告，beyong your expectations，確實beyond，也太差了。。。

酒店老舊，位置偏僻，在半山很不方便，晚上坐鐵路回酒店地要經過陰暗的小路。浴缸設計很差，離地很高，易發生意外，有老人家同行不建議。最大問題係我發現有床蝨在地上，我把他拍死了，很害怕跳進了行李箱會帶回家，這確實不能接受，畢竟我也住了三晚，酒店應安排滅蟲和翻新了，在里斯本不建議大家租這間。

酒店位置不在城裡，但是走路十分鐘有地鐵站可以到老城區時間不長，而且也因為不在城裡打車交通去機場之類的特別方便。酒店早餐都非常不錯種類豐富質量也可以而且服務特別好。SANA是葡萄牙當地的酒店連鎖，質量服務都蠻有保障的。酒店所在的位置就在飛機降落起飛的航網上，但房間裡邊隔音不錯，如果想看飛機拍飛機的話堪稱一絕。

房間乾淨整潔，面積夠用。前台服務熱情。葡萄牙英語交流障礙不大。 早餐是純西式的，還有蛋撻也很好吃。 不要從酒吧買水，兩瓶水15歐，旁邊步行十來分鐘就有超市，水很便宜。