普羅旺斯·特羅萊蒂別墅豪華私享酒店 (Villa Troletti, hôtel Particulier de Luxe en Provence)

這家民宿體驗簡直糟透了，必須要來給大家避避雷！當初在永安預訂這家民宿，是被它宣傳的房間佈局和設施所吸引，我們預訂的是 1 king bed （1.81m–3m wide） 和 1 Single bed （0.8m–1.3m wide） 的房型 ，想着我和發小兩人住的寬敞舒適些。結果到店一看，實際提供的居然是 1 個沙發和 1 個雙人床，與預訂嚴重不符。更可氣的是，承諾的兩套床上用品也沒有備齊，聯繫店家後，折騰到凌晨才補齊，這一晚被攪得不得安寧。再説説這家民宿的價格，房間單價為每天3924.12元（不含税），真的偏高。本以為花了高價能享受優質的服務和完善的設施，可現實卻狠狠打臉。民宿是老房子改造的，格局存在很大問題，沒有電梯，行李箱需要客人自己搬上搬下。房間佈置得華而不實，到處是一些看似好看卻毫無實用價值的裝飾，真正該有的設施卻不完善。衞生間台階大約高 40 多釐米，沒有任何防滑措施，連基本的防滑墊和毛巾都沒有，我就因為地滑且台階太高而摔倒了，這安全隱患也太大了！在服務方面，沒有按照承諾提供給客人相應服務，完全沒有把客人的需求放在心上，毫無契約精神。永安作為平台，肩負着為消費者篩選優質商家的重任。希望能對這類商家進行嚴格審查，核實房源訊息，加強對服務質量和設施安全的監管，別再讓其他消費者踩坑了

這是由一個家庭開設的價格不菲的民宿，房間還是比較大的，硬件環境也不錯。但是沒有電梯行李都要自己搬上去。這家人服務意識極差，沒有擺正自己的位置，好像是客人是來他家借宿的。房主一家人和客人共同使用公共客廳和餐廳，孩子到處跑叫。我們選這家酒店是為瞭解決雙床問題，但有一個房間沒有按時準備好承諾的兩套卧具，找房主要卧具時，態度極差，並因此第二天開始對客人無理粗暴。結賬時3間客房的價格每間都多加了60～70多歐元，客人逐間質疑後承認算錯了，但是仍要收取一筆服務費，當客人詢問服務內容時，房主説不出來就惱羞成怒，大發脾氣，驅趕客人。房主沒有一點契約精神和服務意識，希望大家慎重考慮這家店。

This family-run guesthouse is priced on the higher side. Objectively speaking, the rooms are reasonably spacious and the hardware facilities are decent, but the hosts have an extremely poor sense of service—they completely fail to position themselves as service providers; instead, guests feel like strangers "crashing" at their home. What makes the experience even worse is that the shared living room and dining area are used by both guests and the host family. The hosts' children often run and make noise in these public spaces, which seriously disturbs the guests' rest. We initially chose this place mainly to meet our need for twin-bed accommodation. However, upon check-in, one of the rooms did not have two sets of bedding as promised. When we asked the hosts for the missing bedding, they responded with a bad attitude; from the next day onwards, they even treated us with unwarranted rudeness and indifference. The most outrageous part came during checkout: the bills for all three rooms were overcharged by more than 60 to 70 euros each. After we checked each room's bill one by one and raised questions, the hosts reluctantly admitted the miscalculation, yet still insisted on charging an additional "service fee". When we pressed them to explain what specific services this fee covered, they flew into a rage because they couldn't answer, and even rudely drove us away. The hosts of this guesthouse have no sense of contract or basic service awareness. We strongly advise everyone to choose carefully to avoid such a terrible experience.

這是個民宿，不是酒店，房主也住這裏，而且特別事B，管家在客人走的時候總想找理由變相收費，最主要是居然會單獨給客人發郵件讓付款，付款之後還不給退，簡直是敲詐一樣！

入住歷史厚重的民宿，非常驚艷，整個民宿佈置藝術加巴託克風格，房間寬敞，早餐在小溪旁享用非常棒的感覺，服務人員有求必應，早餐品種豐富，離小鎮非常近，轉彎即可到達中心位置，總之體驗很棒！

真的超級無敵推薦這家酒店。酒店老闆和員工服務人都很好！去的時候因為谷歌導航到一條小路，車被卡在巷子裏，老闆二話不説來幫我們開了出來。 酒店每一處裝修都很用心，早餐觀景位也很棒。酒店位置在核心區域，步行可到大教堂和一家很好的餐廳。小鎮開車五分鐘有酒莊，去Avignon和石頭城也很近。