倫敦尤斯頓喜來登福朋快捷酒店 (Four Points Express by Sheraton London Euston)

Camera piccola ma essenziale, per una o 2 notti va bene, poco spazio per muoversi. Centrale con tutti i servizi vicini. A 5 minuti di cammino dalla metro Euston. Interno alla struttura si trova un bar. Adiacente sì trova un Caffè NERO dove poter fare colazione.

床很舒服，住的地方前台很熱情，附近就有公交車進去市區，感覺很方便，到哪裡都很方便，房間床也很軟還有小包牛奶準備

從來沒試過住這麼小的酒店，衹有一張床和小洗手間，連張凳子的位置都沒有，衹有一張折凳在牆上掛着，兩個人別説坐，連轉身的地方都沒有，因為沒有地方，甚至連煲水壺都沒有，是我住得最憋屈的酒店，性價比太低了，不建議。

酒店有空調有電梯。房間小但夠用，功能齊全也很新，床的軟硬適中，令人睡眠很好。 洗澡熱水壓大，下水好，無異味。 英式早餐中規中矩，吃一次夠了。 雖靠馬路，但很安靜。 寄存行李很安全友好。 適合1-2人對空間要求不高的旅客。

房間好小，行李箱也攤不下，巴掌大的水池，一個人住還可以吧，人多不建議

房間真是超級袖珍，跟東京銀座有一拼，箱子衹能放在床下面，衞生間淋浴是漢斯格雅的，坐便是 Roca 的，都是大品牌值得表揚，但是洗水盆連頭都伸不進去，太小了。 呆了三天每天早餐都是一樣的，沒有任何變化。 位置很好，出去不遠就是 Euston 車站，大英博物館也進在眼前，附近有很多的餐廳，比較熱鬧。 最大的問題是前台，主要是幾個印度人，不能説態度不好，但基本解決不了什麼問題，問就是你得聯繫訂房的代理等等等等。

想到英國治安不好特地找連鎖酒店住，酒店房間裏面設施有點老舊，電梯不需要刷卡就能上下，人來人往比較雜，住了3晚第四天早上要去退房發現錢包裏面的銀行卡和現金都沒有了，但是手機還在，估計是早上上廁所或是洗澡的時候我手機放在廁所沒被拿走（前一天晚上8點左右中國城吃完飯付過現金後還找回10英鎊零錢放到錢包裏，然後直接回的酒店沒有出去過），下去前台要看監控回覆説每層樓是沒有監控的，衹有大廳有監控。還好護照手機還在，正好要趕火車衹能自認倒黴先走了，下次住酒店一定要記得上鎖

I am satisfied with the location and the modern environment of the hotel itself (not the unreasonable tiny space of a standard double room - a pot 8sqm double room), but this is the worst hotel experience my family and I have ever had. My mother is an old lady who is almost 70 years old. She fell down at the hotel entrance on the day we checked in. We noticed that the ground at the hotel entrance was designed with a ramp to facilitate access for disabled people who need to use wheelchairs, but there was a small gap and height difference between the entrance and the ramp, which caused my mother to fall very badly. We booked the pot 8sqm double room for 4 nights in this hotel, the space was really incredibly small. The only thing I could thought of was to ask the hotel whether they could upgrade us to a slightly larger room to accommodate an injured elderly person, and the hotel catered our needs. The Front Office and Operations Manager Rax explained that due to the design of the hotel, the small rooms are on the floors above the ground, whilst the large rooms are in the basement of the hotel, so the only room we can move to is located in the basement of the hote, and we could only be able to move on the second day of our stayl. Although this statement is not very reasonable, the situation in the basement is acceptable. The second unpleasant and terrifying experience was that I was taking a shower in the bathroom in the room while my mother was having coffee in the hotel lobby at night, and there was no one else in the room except me. While I was showering, the lights in the bathroom suddenly went out completely, while the water was still running normally. This was definitely the most horrible hotel experience ever. I was so flustered, trying so hard to find the water faucet in the dark and turn it off. Once I opened the glass door of the shower room, the lights came back on. I hurriedly finished my shower and went to the hotel front desk, I saw Rax and reported this issue to him. From his reaction to me when he knew about this, I didn't feel that he had any empathy or sympathy for the terrible thing I had gone through. He explained that the hotel had a new motion sensor that would cause the lights in the room to turn off if there was no movement in the room. He even argued with me that it wasn't a big deal that the light went out during the shower. I suggested that he could explain this new feature of their hotel to guests when they check in, so that if guests encounter a similar situation, at least they will feel less panicked. He told me that even if he knew it in advance, he would not feel better. I was really amazed by the responses as a Front Office and Operations Manager. On the third day of our stay, when I was putting on makeup in the room and getting ready to go out, the alarm suddenly sounded. When we were trying to calm down from the unpleasant experiences we had encountered in just two days, suddenly these things that made us irritable and uneasy happened again, which really drive us crazy. I then met the Front Office Supervisor Asher at the lobby, he tried to understand our experiences patiently, and gave apologies on behalf of the hotel. He offered us free breakfast on the forth day morning which we did not ask for. Asher also talked to me sincerely, and that he would talk to the General Manager of the hotel about our case, and let the GM to have a talk with us too. I think this is the kind of attitude and crisis handling method a hotel employee should have. Finally I want to say that although my family and I have been a member of the Marriott group for many years, we will no longer stay in any of their hotels and any type of accommodation.

一進門口就是床，隔音太差難怪房間甚麼都沒有卻給了耳塞。雖很近地鐵站，但沒從euston這個站撘過，都是巴士，不然就10多分鐘路的st pancras/russell square，旅遊的話建議訂大一點的房間，要不然行李都開不了。員工有禮貌服務態度很好。

空間小、床太大、放大喼開唔到，行路轉身只能一人，單行旅客還可以，酒店沒有水煲需自備，要到地下取水喝，地點超近火車站，住一晚可以，職員很好，早餐好平宜唔錯，建議酒店吃，由於假期，價錢較貴，由於拎住重行李，所以選擇這間，感謝職員俾一間較闊房間給我，亦見好多人選購這間酒店