倫敦艾倫肯辛頓酒店 (Ellen Kensington)

第一晚，我們比較晚到，結果給我安排在地下室一間房間，完全不是預訂的房間，説是滿了沒有房間了，我朋友的房間更誇張，預訂是豪華大床房，安排了一個很小房間的雙床房，大半夜警報器還響了，好嚇人，我們和客服説，説是明天給我們換房間，還説給我們的房間是預訂的是一樣，簡直在胡説，廁所地暖還有房間的咖啡機都是壞的，工作人員説是現在用不了，結果轉天換到其他樓層都可以用，住地下一層也能聽到牆外邊的聲音，可能真的是，如果沒有房間就不要賣出去，給我們住地下室，設備都是壞的，第一天搞的一點心情都沒有了，早餐也很一般，咖啡是很酸的，可能咖啡機太久沒洗了

地理位置還是很不錯的，離地鐵站近，在老錢區。 但老房子設施很舊了，維護的還不錯。 別住單人間，太小了，床也很小，房間都不能把行李箱完全打開。 雖然風景很美設計也很美，但是單人間確實有點像老錢區的保姆房。沒體驗過格子間的有福了。

蜜月選擇了ellen，來英國一定要住一次肯辛頓附近，真正的慢生活，酒店附近很便利，住在這去各種博物館、各種公園都很方便，步行期間把好多地兒逛了。 酒店不大，但還挺乾淨的，不過不要選擇基礎房型。。太太太小了，倆人的話根本住不開，整個房間大概7、8平米的樣子。 早餐還可以，比較傳統的homemade類型。

This is one of the converted townhouse hotels that are in huge supply in London. The layout isn’t too bad and the redecoration is good and recent, if perfunctory (my room for example had the metal carpet gripper detached from the floor and wobbling around when you stood on it; and the wire for fire evacuation diagram which was originally hung from the wall had snapped, so rather than repair it they had put it in a drawer). It’s not a 5* hotel, more like a £100-£150 for a night. Because it’s newly decorated it doesn’t feel like lots of the smelly old ones in terrible repair that you get. Three things irked me: the light in the minibar was permanently on, and shone through the glass door. I’d put something in the fridge and didn’t want to turn it off, so had that for the night. Secondly, there was a bright green light beaming down from the ceiling. Imagine a green Hal9000 beaming down at you all night. I messaged the staff about how to turn it off and they replied that it was a safety light that had to be left on. I’ve stayed in a lot of hotels and never had a mandatory safety light so bright that it interferes with your sleep. Their suggestions were: wear a mask (I can’t sleep with them), or “try repositioning the bed”. This was quite funny, the room is a small single, the only place I cold have had respite from the green eye was in the bathroom, and the problem with dragging the mattress in there, even if it fitted, was - my third gripe - that the shower flooded the room each time you used it, even on low setting. I’m not planning a return.

The hotel was nice. The lift terrible. That probably needs replacing or maintenance. Reception staff not great, no enthusiasm. I don’t think I met one staff member in this place that smiled. Not sure why. You get more enthusiastic customer service in ibis! Room decent, shower excellent. There’s bits they can improve on. Breakfast lovely. Staff bored, robotic. Would I stay again? Nope, I’ll try someplace else for service.

酒店小而美，交通非常方便，出地鐵走三分鐘。附近有好幾家超市，最近的瑪莎衹要兩分鐘路程。老錢風，周圍都是高級區域，安全，安靜。 點評説中國人開的？這不是很好嗎？但是沒有看見有會説中文的店員，而且所有工作人員都挺友善，倫敦人感覺服務不是很好，這家的工作人員算態度很好的了。 晚上餐廳也有三道式晚餐，也不貴，東西也很好吃。

地理位置優越 前台服務熱情 房間乾淨 附近餐飲以及日常購物需求都能滿足 附近地鐵線路到達中心購物區域僅需幾站 且地鐵站到酒店步行3分鐘即可到達

房間隔音很差，衞生一般，很多細節沒有做好，房間也很小很擁擠，並不是圖片上的宣傳一樣，就貨不對版，沒有凳子，就一個櫃子門還吸不住，門都是彈出來的，我特意拍了圖片，體驗感特別差，再也不會訂了，晚上房間有個綠色的燈很刺眼，幾乎不能睡，自己貼個紙勉強湊合過了一眼，真是無語，希望永安也能真實點

房間很小，電梯很慢。據説老闆是中國人？但不論是不是，總覺得服務員都很勢利眼。不過人兒層次在那，不好説啥。有的前台很給力，有的很擺設。早餐很敷衍。UU還是慎重吧，在永安買了房票，居然還能降價，永安退了一些差價。説實話，這間酒店不用合作了，毫無誠意。本身價格就不高，做推廣還嗑磕嗖嗖的。

Check-in Counter：⭐️⭐️⭐️⭐️⭐️(5/5) The staff is very kind and polite👍 The check-in process was smooth👍 The Room：⭐️⭐️⭐️(3/5) We were assigned to the room on lower ground, which is near the stair, therefore we kept hearing some noise on the ceiling. The room has a balcony, however there had some spider web on chairs so we didn't use it. The Bathroom：⭐️⭐️⭐️⭐️(4/5) The bathroom looks clean and new, it's good. The hotel description mention that they will provide the toiletries, however they are missed.