ARK金絲雀碼頭 (Ark Canary Wharf)

I’ve been here before when it was known as the collective, it’s the exact same nothing has changed however we were quite disappointed as there was a stain on a bedsheet. Bathroom door was broken so we told the reception and they checked us into another room. They were actually okay but it was just disappointing as I’ve been here before and really enjoyed my stay here last time.

Check in was chaotic. Room key didn’t work and shower door on room broken. Was told I could WhatsApp any issues but no response. Went back down and was told someone would be up to fix it shortly. After I returned later nothing had been done. No air con in rooms, small fan given and was needed. Fairly noisy due to proximity of DLR until 12.30 and again from 5.30am

Got the cozy room for 3 nights which was a little squeezed for space, but manageable. The room can get quite warm in the summer, so it's best to order a portable fan. Other than that, the gym and pool are great, and the views from the 20th floor are awesome! Great value for money!

Swimming pool was very nice

如果以這價格水平，在大都市倫敦，沒有空調，在夏天真的不好住，房又細，又熱，又焗，沖涼地方不到1M x 1M 空間，不太可能，還比日本酒店小，我不會再選擇這酒店，一句"不知所謂" 成230磅一晚，如此難受。

Hotel is okay, the common areas are beautiful and clean. Swimming pool it’s very nice with many couples in there.  The room itself is nothing special, it’s small and the shower was broken. This was my 3rd time at this hotel and in 2 occasions the hotel staff will asked for £100 deposit so bare that in mind.

Noise of train station interrupted our rest after a very busy day maybe because of poor isolation or being very close to it, and also it was very dry inside. In ground floor, there was no problem but in upper floors, corridors and rooms it was a bit too hot and dry considering the price we paid. I did not notice if any air conditioner or fan was actively working. They hold £100 for security but facilities were not new or undamaged itself. Reception and general service was good. If there were a fan or air conditioner other things would be more standable.

Me and my partner booked a one bedroom flat for my birthday, unfortunately the staff had overbooked and we were left with a studio and found a vape in the bed. Amenities are nice, coffee shop next to reception has really good food

This was our second stay at The Ark Hotel in London, and once again, it exceeded all expectations. The service was absolutely amazing—staff were friendly, attentive, and made us feel truly welcome from the moment we arrived. The entire hotel is spotless, and the rooms are not only clean but incredibly comfortable—the beds are some of the comfiest we’ve ever slept in! We chose to stay here again because it’s conveniently located near the O2 Arena—we were in London to see an artist perform there during our visit, and the hotel made everything so easy and accessible. The location is perfect for exploring the city, and the amenities are top-notch. We especially loved relaxing in the swimming pool, jacuzzi, steam room, and sauna—such a treat to have those available right at the hotel. We were impressed during our first visit, and this second stay just confirmed that The Ark Hotel is a gem. We’ll definitely be staying here again on our next 永安 to London! Highly recommend!

good location with canary wharf being a short 10min train ride away