瑪雅酒店 (Hotel Maya)

We chose this hotel because of its proximity to the Queen Mary. We were there for Dark Harbor and wanted to stay somewhere within walking distance. The room was updated and clean. The reception staff were very friendly. We enjoyed the firepit area and the pretty harbor view. I was a bit disappointed to see that the hotel did not provide any drinking water. I would like to recommend at least a water dispenser in the lobby if they’re opposed to leaving a couple of bottles in the room.  Overall though, it was a lovely stay and I would definitely recommend.

長灘的旅遊業不太景氣，全靠遊輪客源在支撐。Maya酒店距離遊輪碼頭很近，但也無法步行前往，可提前打電話預約免費的shuttle。可以準備點小費給司機，大概1人1美金，還能免費送你去long beach downtown的水族館和Pier outlets。酒店佈局別緻，雖然外觀有點舊了，房間內相當不錯，挑高天花板，電控雙層紗簾，加上無敵海灣景，很不錯的體驗

這次行程定了8個酒店，這個是最貴的一個。但是從前台服務到酒店房間內部都不滿意。服務不好，在美國生活了五年自認英語沒問題，但是沒跟我講wifi密碼，要自己打電話問，一切設施都沒有講解，包括健身房，製冰機等。全是打電話後問的。停車位非常非常充足且空曠，但是要收費45刀每天。房間內設施陳舊，咖啡機灰塵特別大，被套老公睡完有bed bug。下次不會再來！

酒店位置還是很不錯的，靠近海邊，景色宜人。

Booked through 永安 app, A small mix up on the room was the only problem when checking in, but was corrected when I brought it up to the front desk. We stayed in the balcony room with water views it was really nice and peaceful. Thank you so much for the great stay :).....

特很有特色的酒店

這家酒店是我和朋友去美國旅遊的時候住的整體來説比較舊，但是房間的風景特別好，我認為其實充足預算充足的話，可以選擇其他酒店！

酒店服務基本沒有 訂的海景房 給了一個邊角房 衹能看到一點海景 服務員不知道為什麼説沒有收到房費 又刷了我一遍 雖然經過交涉還給了我 這是我從來沒有遇到過的 對於入住五天的我來説 延遲退房應該是可以的 但酒店就是説房間有限 我對希爾頓失望了 以後不會入住了

忘記拍照片了，咖啡機的濾芯非常臟，於是讓前台幫忙換一個機器或者處理，接着換來一台壞的，然後再換，還是壞的…前台還問我怎麼不好了…還説他們可能沒有其他機器了，她也沒有辦法。於是回覆她：不好意思，這也不是我的責任…於是他們把一台拿走的水箱濾芯擦乾淨後，又給我拿回來了。

I am giving this 1 star because we did not get to stay yet we were charged. On the day of arrival before noon we contacted the hotel bc there was a sand storm and accidents on the only route available I-15 which was shut down and we were already stuck for hours. I explained it and they said they understood the circumstances even though we had a non refundable purchase through a 3rd party and just need to have them contact us. We did all that with detailed explanations. Keep in mind this made national news and the highway was shut for over hours beyond when we were able to turn around. Anyway they rejected it and then later said we should book again ( pay more money! ) at a later date that we didn’t know. Made no sense, terrible service, very unprofessional. I honestly don’t know of why from either 永安 or Maya Hilton since it was explained poorly. These were extenuating circumstances that were going to be acceptable for refund according to my back and forth from both ( which took over an hour itself)