墨爾本君悅酒店 (Grand Hyatt Melbourne)

非常好，景色無敵，位置方便。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。

早年一直都是墨爾本酒店的首選，但這次去真是挺失望，地毯很舊，衣櫥的門嘎嘎作響，關不緊。更氣人的是兩天衞生都沒有及時來做。在外一天回到酒店看到沒有打掃的房間，很掃興。還要打電話多次去要求安排。 早餐咖啡做的還行，但早餐菜式不多，中式菜餚放在最最角落，叉燒包炒麪都很鹹，燒麥裏的豬肉非常腥。 這是第一次吐槽自己選的酒店……😑

窗外風景非常不錯，我可以在屋裡呆一整天，屋內設施齊全，拉開後發現各種酒還挺全，衹可惜我不喝酒，睡得很舒服，超預期。滿意🈵

房間隔音非常差，隔壁洗澡水管的聲音和空調的聲音聽得非常清楚。晚上回房間都覺得自己在菜市場，吵到不行，打電話給前台讓過來看一看到底怎麼回事，一晚上都沒有來。對聲音敏感的，千萬不要住這個！！

位置非常好，距離雅拉河步行5分鐘，距離塗鴉街步行3分鐘，距離唐人街步行10分鐘，周圍奢侈品店包圍，距離lune可頌店30米。

We are two girls travelling together during school break. The hotel did not provide a safe environment for us. We specifically request to not have our room near the fire exit. But the hotel arranged our room right next to fire exit. We complaint about it but we are still assigned with room next to fire exit. Staff attitude was not good either. They showed that they were annoyed and laughed at my broken English. We also found that the bedsheet was not clean, still had hair and dark spots on the sheet. We requested for change and went outside to explore the city. When we came back, nothing changed. They didn’t do anything to make change. We told 永安 about the problem. The hotel called us and their response is quite passive aggressive. Late at night, we also have a problem with noise. We informed both 永安 and the hotel. We shorten our stay from 3 nights to 1 night. The hotel response to noise problem is weird as they sent security team to neighboring rooms. Eventually, around 12.30 am, we couldn’t take it anymore so we asked if we can at least change room. The hotel took such long time and it took us many effort to make them show us the new room. However, the new room wasn’t much different and as we check the bedsheet is also stained and has hair on it- it’s not clean. The Indian staff accused us of putting our hair on the bedsheet to fake the evidence. This is outrageous and not respectful to customers. We did nothing at all but were wrongfully accused. He also intimidated two girls like us. He also warned us that the hotel will not give us refund of 2 nights stay. This is outrageous as 永安 already approve our refund. It seems like he want us to have fear and anxiety about this issue. The staffs have not been respectful to us at all and we cried during the night. Overall, facilities here are outdated as the hotel has been around over 60 years. It is more like 2-3 stars hotel/ guesthouse in China rather than matching the standard of 5 star hotel. There is persistent noise problem during the night and early morning. The Aircon is loud and has burning smell. There’s a nude photo of a woman in the toilet which is very weird and disturbing. We didn’t go for the breakfast that we bought as we read the review and many people have said they got food poisoning after eating it. We can also hear the noise from the room next to us and there’s really a person vomiting in the next room at 10 am. The hotel leaves a traumatic experience for us at the start of our Melbourne 永安.

酒店地理位置很好 離各種吃的和逛的很近 設施較為陳舊 每天的客房打掃標準很不統一 比較敷衍 健身房大讚 很齊全 隔音一般 能聽見隔壁房間説話

住的安心⋯

酒店服務滿意，我們早了到達酒店，前台都可以安排我們提前Check in，而係離開酒店時Check out亦都十分快速完成👍🏼 酒店的早餐亦都十分豐富，種類選擇繁多👍🏼 酒店地理位置方便，附近就有車站搭車👍🏼 唯一美中不足是房間設施比較舊，但亦都可以接受！

We initially booked just two nights at the Grand Hyatt Melbourne, but the outstanding service we received made us extend our stay—and I’m so glad we did. The level of attentiveness and genuine care shown by the staff truly elevated our experience. One moment that stood out was during breakfast. My husband asked a staff member at the pastry section whether the items were halal. She explained it to him politely, and to our surprise, about 15 minutes later, the Assistant Director of the restaurant, Mr. Albert, personally came to our table. He took the time to explain the halal options available and even assured us that eggs could be prepared using separate utensils. While I was getting bread, Mr. Albert noticed and came over again, kindly asking if I would like my eggs prepared then. He immediately instructed the chef to prepare eggs and nuggets for me and told me to sit comfortably while he arranged everything to be brought over. His thoughtfulness and proactive service left a lasting impression. It’s rare to see such initiative and care, and it made me feel confident that I had chosen the right hotel. I will definitely recommend Grand Hyatt Melbourne to my family and friends. The hotel is fortunate to have a staff member like Mr. Albert—he truly deserves recognition for his outstanding hospitality.