墨爾本君悅酒店 (Grand Hyatt Melbourne)

市中心位置，距離主要景點走路可到，邊上就是唐人街，好吃的很多，另外酒店提供拖鞋和牙刷

酒店很好，但是永安太差勁了，我這個酒店訂的3號入住，但是行程原因要提前到1號入住，然後永安就不讓變更，直接沒有日期變更的選項，衹能重新定個1號入住的訂單，原先3號入住的訂單也不可以取消，白白浪費一天的房費。現在的永安真的是店大欺客，完全沒地方説理。

房間還行，服務也不錯，就是健身房一般，早餐一般有點沒性價比，離王子橋挺近的，附近品牌挺多的適合逛街。

地理位置太牛了，所謂的墨爾本經典City walk就是酒店周邊遊，但是設施確實挺舊了，服務還算不錯，早餐相對比較豐盛

酒店位置極好，對面是雅拉河，旁邊走幾步就是flinders火車站，各種吃的逛的都很方便，離唐人街也超級近，可以去吃飯。非常適合帶孩子家人居住，下次會再選擇！

位置非常好，房間很大，衞生很好，早餐很豐富，但是有可能碰到開會的大團早餐會排隊，工作人員對小朋友很友好～全程最好的酒店～

酒店有點老了，但是勝在地理位置 逛街很方便！床鋪舒適柔軟，裏面設施完善！沒人幫助拿行李，酒店有兩個門，服務人員不會提醒你在哪邊坐車方便！坐出租車回來不會給開車門，但是坐朋友車回來很熱情的開車門打招呼！

非常好，景色無敵，位置方便。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。

房間隔音非常差，隔壁洗澡水管的聲音和空調的聲音聽得非常清楚。晚上回房間都覺得自己在菜市場，吵到不行，打電話給前台讓過來看一看到底怎麼回事，一晚上都沒有來。對聲音敏感的，千萬不要住這個！！

We are two girls travelling together during school break. The hotel did not provide a safe environment for us. We specifically request to not have our room near the fire exit. But the hotel arranged our room right next to fire exit. We complaint about it but we are still assigned with room next to fire exit. Staff attitude was not good either. They showed that they were annoyed and laughed at my broken English. We also found that the bedsheet was not clean, still had hair and dark spots on the sheet. We requested for change and went outside to explore the city. When we came back, nothing changed. They didn’t do anything to make change. We told 永安 about the problem. The hotel called us and their response is quite passive aggressive. Late at night, we also have a problem with noise. We informed both 永安 and the hotel. We shorten our stay from 3 nights to 1 night. The hotel response to noise problem is weird as they sent security team to neighboring rooms. Eventually, around 12.30 am, we couldn’t take it anymore so we asked if we can at least change room. The hotel took such long time and it took us many effort to make them show us the new room. However, the new room wasn’t much different and as we check the bedsheet is also stained and has hair on it- it’s not clean. The Indian staff accused us of putting our hair on the bedsheet to fake the evidence. This is outrageous and not respectful to customers. We did nothing at all but were wrongfully accused. He also intimidated two girls like us. He also warned us that the hotel will not give us refund of 2 nights stay. This is outrageous as 永安 already approve our refund. It seems like he want us to have fear and anxiety about this issue. The staffs have not been respectful to us at all and we cried during the night. Overall, facilities here are outdated as the hotel has been around over 60 years. It is more like 2-3 stars hotel/ guesthouse in China rather than matching the standard of 5 star hotel. There is persistent noise problem during the night and early morning. The Aircon is loud and has burning smell. There’s a nude photo of a woman in the toilet which is very weird and disturbing. We didn’t go for the breakfast that we bought as we read the review and many people have said they got food poisoning after eating it. We can also hear the noise from the room next to us and there’s really a person vomiting in the next room at 10 am. The hotel leaves a traumatic experience for us at the start of our Melbourne 永安.