米蘭聖索非亞麗笙精選酒店 (Radisson Collection Hotel Santa Sofia Milan)

避雷。來米蘭不要選這家。用了10幾年永安。第一次給一個酒店全體最低分。5⭐標的酒店，1⭐的服務。酒店全體工作人員很冷淡，尤其是辦理入住時的兇兇的穆斯林小姐姐和門口看似門衞的黑人大叔。入住的晚上，穿着夾克的白人小哥非常熱情，熱心一起拿行李。其他人都很冷漠，全部。4千多元一晚的套房，主圖裡有浴缸，到了酒店説沒有，且態度非常差。房間裏的瓶裝水是被打開的。床頭是頂着衞生間門的。沒有行李架。浴袍是放在沐浴間一個空間的，就是花灑🚿的正方向，邊洗澡邊洗浴袍。淋浴間是沒有門的。抽紙桶是空的。床上有頭髮！！！！！！4千多一晚不貴也不便宜，但是不如開羅1千元的新開羅Marriott. 早餐可以單點一些雞蛋相關的早餐，但是沒有任何工作人員説明。永安給補了800元積分紅包。永安還是負責的。

大堂服務很好，這次自駕去米蘭，歐洲古城建築停車很折騰，谷歌導航給導到酒店卸貨後門了，超級多行李根本無法一個人搬運，重新開到酒店前門要繞很遠耗時20分鐘。停下車跑進酒店向禮賓小哥瘋狂求助，幸得對方帶領同事幫我搬運，感謝至極。 米蘭開錯一次路就把事情搞得很心累，真的是太不容易了。 露台泳池就在房間附近，入住就先去放鬆了一下。

While room cleanliness and location were adequate, this stay was ruined by a serious safety incident and appalling customer service. At 1:00 AM, fire alarms sounded throughout the hotel. For 15 minutes, I called reception seeking clarification about whether this was an emergency requiring evacuation - no one answered. Zero communication from hotel staff during what could have been a life-threatening situation. My partner and I were left terrified and confused, unsure whether to evacuate or shelter in place. We couldn't get back to sleep and spent the next day exhausted and restless, essentially ruining a day of our holiday. The following morning, staff were dismissive, offering only "sorry, not our fault" with no acknowledgment of the severity of leaving guests uninformed during a potential emergency. At €500 per night, guests deserve 24/7 accessible staff and proper emergency protocols. This level of negligence is completely unacceptable at any price point, but especially outrageous for a premium hotel. Would not recommend.

The hotel was lovely and the service was exceptional; however, we did encounter an issue with the toiletries. The hair conditioner and soap ran out after our first day and had to remind housekeeping to restock them when we got back to our hotel room at 9:00pm

It was a lovely stay and it really is very Instagrammable. I recommend.

Good location near M4 and Beautiful hotel colorful and breakfast very good

酒店前台歧視中國人！第一天入住：讓我們等着，説是沒房，期間老外順利辦理入住至少三個房間。導遊找了前台主管才順利解決。有房間，就是不給你辦。第二天入住，房間兩床被子，被拿走一床。多次溝通無果，給前台打電話，沒説完話，直接被掛掉。這次找不到主管，我通過Radisson集團服務中心聯繫的，才拿回一床被子。整個入住體驗讓人心情鬱悶

服務：在意大利住了10天，這家酒店是酒店服務是最差的，沒有客房打掃，泳池也很臟，非常小，就像個洗腳池。停車場位置很少，門也不明顯且不是自動門，需要先去找前台才能開，米蘭的路很繞，限行區多，繞了三圈才開進去，停車場的車都是見縫插針隨便停，也沒有車位。。 前台電話永遠打不通，起初以為是前台忙顧不上接，直到辦完入住在前台等家裡人時才發現前台故意不接，電話一直響就權當聽不見。 最最離譜的是前台多收了兩天房費，也承認收錯了，先是答應5個工作日退回，到了五個工作日14個工作日退回，毫無誠信，早餐種類也一般，不知道怎麼掛的五星。。。 感謝永安用心幫忙處理問題，承諾酒店不退他們來退，慶幸是在永安下的單，希望看到評論的避雷這家酒店。

酒店位置很好，步行約16分鐘到Duomo 大教堂，遊玩方便，門口幾步路的距離有家樂福超市，旁邊幾家意大利餐館也很好吃。酒店內部設施齊全、完善，品質上有保證，早餐是這一路走過來最豐富的一家。酒店有地下車庫，前台可以幫忙買米蘭城市Ticket。我們第二次入住時，主動給升級房間，服務人員也很nice。非常推薦！

A good overall hotel, but with limited amenities. Outdoor pool closes quite early and some days was closed during our stay for private events. Location is relatively good, around a 15 minute walk to the Duomo. Service was very friendly and helpful. However overall quality of hotel, amenities, consistency and experience is not on par with other leading 5 star hotel chains.