蒙特利爾零一酒店 (Hotel Zero 1 Montreal)

I have been several times to this hotel since its openning and I was alsways very much satisfied. But it was a while since I went and I was very much disappointed at my last visit during the first weekend of October 2025. First, entering the lobby was not a good experience as it was smelling bad like in a humid cave. The red carpet of the lobby had a lot of stains on it. When I got my room (12th floor), I was surprised that the toilet was not flushing. The flooring needed to be redone and the fabric of the bench at the foot of the bed was full of stains and disgusting. Also something very unusual is that there was no cold water in the shower! Only very hot, almost burning water! I couldn't take a shower. Usually it is the opposite (lack of hot water). I had to collect water in a container and let it cool a bit to use it...! I hope I had the worst room. The service at the front desk was ok. Nothing to complain about the service. It is just an hotel that need a little bit of investment to change the fabric and flooring and fix what need to be fixed.. No need to redo everything.

Amazing hotel

空港バス747を使用するにも便利な立地です。 他の方が書かれているほど、汚くはなく、 臭いに関しても、街中よりは臭わないと思います。 電子レンジ、シンクがコーヒーメーカーのそばにあり便利です。 コーヒーメーカーはホコリがひどく使いませんでした。 窓からは中華街のゲートが見えます。

Next to Chinatown and metro station for quick access. Rooms are dirty and there dust in the ceiling just on top of our bed. Cheap, but expect it be old. Good thing, is that it's not that noisy

Hotel was very shady

Room was not cleaned eventhough we requested this at front desk Rooms were very small. The shower was super tight! We had to check out early and the person at the front 1) could not confirm the refund amount 2) had no idea of the refund policy and 3) said I would have to speak to his manager about the refund (booked for a week and left after 4 days, so this is likely over $1K). 4) Another couple booked online and was told that breakfast was not included although they said it was. Very disappointed with overall service and will be reporting this if I do not hear back about my refund today.

the room was not as the pictures advertised. the bed was lumpy. I was very disappointed that what was advertised was not what i received. I was also charged for having wifi in the room and was told upon check in that wifi was free.

I’ve been coming to Hotel Zero 1 for a few years, being the only hotel I book in Montreal due to its impeccable walkability. That being said, it’s unfortunate that it’s no longer shiny and new, you can really see the wear and tear over the years. If you want luxury you’re not going to find it here; however, it’s still a great place to stay for the action packed traveller who wants somewhere a bit nicer than a motel to stay. I booked knowing full well it wasn’t going to be the most amazing stay but it was not as bad as some of the Google reviews make it out to be- it’s just dated. The room was clean, check in and check out was easy, and even though the valet service is closed, the parkade they directed us to was safe and straightforward. I’d categorize this hotel as 3 stars as the amenities aren’t that great, but just know what you’re walking into, manage your expectations to that, and you will have a great stay. It’s just kind of a shame to see a hotel that I have great memories in not keep up with maintaining the property. If they repaired the fabric on the bed, replaced the shower heads and updated with smart TVs, that would make a world of difference. TLDR; Pros: clean linens, cable tv, microwave and fridge in the room Cons: dated technology, broken Roku, only one elevator for the whole building, no on site parking.

The good: location is really unbeatable. It’s close to the old city, and the 747 airport bus stops right across. Train stations and bus terminals are walking distance too. The staff is friendly and helpful, I got to check in a bit early. The rooms were big and had beautiful views - I loved watching the sunset. However, I checked out early and couldn’t bare staying here one more night. It wasn’t that the room was cleaned poorly- that could have been fixed more easily. Instead, you could see the result of negligence over a period of time. The floor was so dirty I washed my feet before going to bed and putting on socks. There were particles of dust or something on the left side of my bed, under the covers - I noticed after getting a skin reaction. And the section of the bed where the sheets were tucked in was dirty, leaving dust and hair on the sides of the sheets. Some surfaces inside the bathroom weren’t cleaned well. Basically if you look closely anywhere there’s dust and dirt. This is the first time I’ve written a negative review on any hotel, but I think the issues were seriously enough that they’re worth raising.

Our view from the room was unparalleled with stunning views of the city from the 10th floor. The room is simple but clean and is equipped with everything that you might need for a short stay. Even has a microwave cooker and a sizeable fridge.