Holiday Inn Munich - City East, an IHG Hotel (Holiday Inn Munich - City East, an IHG Hotel)

Hotel alejado del centro, pero bien comunicado por transporte público. Muy buenas zonas comunes y habitación amplia. El personal era muy escaso, no sé si por ser Nochevieja. He estado en Holiday Inn mucho mejores.

假日酒店各種服務和設備標準比較統一，商務出差沒有風險的選擇

設施：一般般，冰箱不製冷，沒有熱水壺 衞生：好可以，複合德國標準 環境：一般 服務：都是實習生，不專業 停車場太小，還要付每天19歐，

The hotel itself is relatively new and clean. The tram station to the center of Munich is a bit far. I recommend taking the bus to Munich East Station, which is right in front of the hotel.

酒店位置不錯附近就有地鐵 酒店大堂服務員也很友好 辦理入職很快 房間很隔音整個晚上都睡得很舒服 太好啦真是很愉快

歐洲盃期間入住，房間全部滿員，前台房卡發放混亂，重複把一間房的房卡發給2撥客人，打開房間居然有人，尷尬無比

房間寬敞明亮，裝飾現代而舒適，配備了所有必要的設施，包括高速Wi-Fi、平板電視和工作區域。床鋪非常舒適，確保了一夜好眠。特別喜歡的是房間內的大窗戶，可以欣賞到城市的美景。

服務還好，去了德國2次都住在這 住習慣了 交通路線比較熟悉 設施算是齊全 就算是大床房也是每人一個小被子 比較人性化 哈哈 早餐真的可以做得到7天一毛一樣 一毛一樣的 健康且純粹 毫無新意 離最近的tram和sbahn都是 步行10分鐘 斜對面有3個超市 方便採買 sbahn去機場30分鐘 打車1小時 大概100歐

已經投訴。服務人員態度很差。不愉快入住歧視很嚴重，風筒壞，好大塵，房內燈光很暗，已經投訴了，但因為已經晚上，她叫我明天再投訴。不會再入住。垃圾。

Dear Inn Management, I am writing to express my profound disappointment and frustration with the service and room mismanagement that transpired during my recent stay at your hotel. My experience, which was marred by a series of significant issues, has left me feeling utterly dissatisfied and compelled to share my concerns. To begin, I had made a reservation for a two-night stay, eagerly anticipating a comfortable and enjoyable visit. However, upon entering our assigned room, it became immediately apparent that there were multiple lighting failures in both the sitting room and the toilet. This lack of attention to maintenance was unacceptable, and it significantly affected the overall ambiance and functionality of the room. Upon reporting the lighting issues to the front desk, the hotel staff informed us that they would arrange an alternative room for us. However, the room they provided was far from being comparable to the original room we had reserved. The disparity in room type, amenities, and overall quality was not in line with the standards we had expected, and thus we rejected the offer and promptly returned the card key to the front desk that same night. In addition, we explicitly requested the staff to inform their Manager of the situation and address the lighting issue in our original room for a fixing. Despite our explicit instructions, upon our return to the hotel the following evening, we were dismayed to discover that we were unable to access our original room. Seeking an explanation, we immediately approached the front desk, where we were informed that our original room had been allocated to another guest, and our luggage had been moved to a common storage area. The lack of communication and disregard for our reservation was disheartening, and the staff's failure to provide a reasonable explanation for this oversight only added to our frustration. Moreover, instead of rectifying the situation appropriately, the staff simply returned the previously rejected alternative room to us, expecting us to settle for an unsatisfactory solution. This dismissive response to our concerns further exacerbated our anger and dissatisfaction with the entire experience. As guests who had entrusted our stay to your establishment, we had expected a certain level of professionalism, competence, and genuine care for customer satisfaction. Regrettably, our experience at Inn has fallen far short of these expectations. The repeated room allocation errors, lack of maintenance, and the staff's inability to address our concerns have left us with an overwhelmingly negative impression. We request an urgent response to address the issues we have outlined, including an explanation for the mishandling of our original room reservation and the subsequent inconveniences caused. We also urge you to take immediate action to improve your hotel's maintenance protocols, staff training, and overall customer service to prevent other guests from enduring similar frustrations and disappointments. Furthermore, as a gesture of goodwill and an attempt to rectify this situation, we expect a fair resolution that adequately compensates us for the considerable inconvenience, distress, and dissatisfaction we experienced during our stay. We sincerely hope that you will take our grievances seriously and implement appropriate measures to ensure such incidents do not recur. Your prompt attention to these matters is of utmost importance in order to restore our faith in your establishment's commitment to providing a satisfactory guest experience. Yours sincerely, Michael