新羅謝爾智選假日酒店 (Holiday Inn Express NEW ROCHELLE by IHG)

酒店性價比高 很新 大廳寬敞有休息區 但是和前台商議可以取消並退款 事後換了個人就不認賬 不過永安客服介入及時 幫我們爭取了補償

前台員工很熱情， 房間很乾凈， 早飯有點太簡單了

Large room, comfortable beds. Excellent breakfast. Very helpful reception staff

房間很大，床也很舒服

Great service

卡丟了，前台的黑人小姐姐幫忙處理問題，人非常nice.但是那個白人經理態度極其差勁👎

This is your no frills place for a place to lay your head. It was relatively clean, had all the necessary amenities, adequate breakfast, housekeeping. I would definitely stay here again. It gets the job done a peaceful rest without breaking the bank. The room had a slight odor not sure what it was but maybe they should do a deep clean to all the rooms and bathrooms. It could be just the one I was in. The toilet seat wasn’t cleaned that well but I survived.

房間還算乾淨.早餐在美式快捷酒店算不錯了. 停車不方便，要停到隔壁停車場，再步行3分鐘回酒店.總體還可以.

Very clear, excellent breakfast, great location to wedding venue

I was needing to stay in New Rochelle for travel to work. I looked at the NOMA hotel in New Rochelle and actually had checked out. Could not stay any longer because their prices went up from one day to the next. A coworker advised me to look up Holiday Inn Express in New Rochelle and I did. I called to make sure it was open for business because i read the reviews and someone made a reservation and it was accepted but hotel was still under construction. I called to ask about parking and they stated they had it across the street. I am picturing a large parking lot right across. Then I asked about hot breakfast and the gentleman who answered the phone said they DID have hot breakfast so i booked a King size bed room for myself and husband. Upon arrival we realized the parking lot was across the street more like down the block and it was small and scanky full of rocks not a clean smooth pavement to park a vehicle. The block was dark at night and scary. I was hoping to find my vehicle in the morning. I did not feel safe to leave my car there but i did. Next we checked in and front desk girl stated she did not have a King size bed only one double bed. Mind you i am a heavyset woman. How was i suppose to fit in a double bed with spouse if at home I have a queen size and we barely fit? I became upset; she looked in computer again and SUDDENLY found a king size bed but had no working key to open the room. She called maintenance and he took like 5 minutes to open with some magnetic key. We were told we would have a key soon so we went out for dinner and came back and had a key done. The room was modern and very clean however too small. In the morning we gladly went down for hot breakfast and to our surprise there was nothing. Just coffee and pastries so to speak. I went to front desk to complain again and the same girl from the evening stated they were not serving hot breakfast yet. I was so upset and stated we were not told this. They are very misleading and need to get organized. I was extremely disappointed with my stay. They also had a pretty large market for goodies but had a sign saying "Closed Market" and stated they could not sell the items yet. So we had to go out to a deli and pick up some snacks.