北墨爾本RNR服務式公寓 (RNR Serviced Apartments North Melbourne)

We loved our stay at RNR apartments. The apartment was very quiet and had everything we needed for a week long stay. The amount of glasses, cutlery plates etc was perfect. The lady at the front desk was so helpful and funny. The room was very clean - we can’t fault it.  Washing machine in the room was so ideal! Less than a 10 min walk to the free tram zone.

Kitchenware is very limited & should be restocked.

Clean, comfy and absolutely lovely front desk staff

This is a good location and the rooms are spacious with a good layout, however there were a few issues with the room. I took photos of a range of things like a broken bedside table drawer, chewing gum on the bathroom bin, marks on the walls, broken foot pedal on the main bin, brown frozen liquid in the ice cube container in the freezer, stained coffee cups, folded up corner of the rug etc. Also note that parking is available, but not included. The check in instructions will provide you with information on how to access the car park without mentioning the price, but it is not free, there is a daily fee for the car park and the turning space on the ramp to access the bottom level of the car park is quite tight, however there are some parks on the first level which allowed us to avoid the curved ramp. The location is a great spot if you have a car, not far from the free tram zone on the edge of the city, close to Carlton where there are great food options. All of the issues were only small things that didn't ruin our stay, this could be a great place to stay with a bit more attention to detail and customer care. I received no response to my emails showing photos of the issues in the room. They also required photos of my drivers license and both sides of my credit card for after hours check in which I was a bit uncomfortable with. I hope they can address the issues and provide a better customer experience as the location is great and the rooms were spacious and comfortable with a table, lounge area and 2 bedrooms in our room. I'd be happy to stay here again and hopefully the issues have been addressed to make it a great experience.

Air-conditioning is not working, kettle is plastic and very black (burnt) inside. Paid parking but had no availability. Top service by no response at all both by phone and message.

The location is great. Darleen on the front desk is a real treasure. Helpful, cheerful and a pleasure to deal with. The WiFi is pretty bad. I often had to internet tether on my phone.

Unit had good facilities, a couple of negatives easily fixed - king bed could have had a topper to make it more comfortable Mop in bathroom as disability bathroom as water spread over the floor easily when showering which made it a slip hazard