Spark by Hilton Ormond Beach Oceanfront (Spark by Hilton Ormond Beach Oceanfront)

Very Disappointing Stay – Poor Cleanliness, Missing Bedding, and Unprofessional Staff Our stay at this hotel was extremely disappointing, and I would not recommend it to others. While the room appeared somewhat updated at first glance, it quickly became obvious that proper cleaning is not being done. Upon entering the room, there was long black hair throughout the bathroom and sleeping areas — on the toilet, in the tub, and even stuck to the bedding. We cleaned what we could initially and left for the day, assuming the issues were limited. I wish I would have take pictures prior to using the bathroom when we seen all the hair on the toilet seat but i quickly wiped it off to use it. We specifically booked this room because it was advertised to accommodate six people with three beds. Two beds were set up as expected, but when we pulled out the sofa bed in the evening for our children, there was no bedding at all. When we went to the front desk, we were told they had no bedding available. This was shocking, as providing bedding for all advertised sleeping accommodations should be standard. We were handed three loose sheets, and the staff member was unfriendly and dismissive. We then requested additional towels since the room only had three towels for six guests. The front desk questioned how many towels we already had and then rudely stated that we were “supposed to ask for beach towels” after using the pool. No such information was provided at check-in, nor was there any written notice explaining this policy. We were given no paperwork, no hotel information, and no guidance at check-in. Regardless, questioning guests over towel use — especially with six registered occupants — was unnecessary and unprofessional. After returning from dinner, we became increasingly uncomfortable with how dirty the room truly was and decided we could not stay. We contacted Hilton, who directed us to 永安 (who we booked through). 永安 contacted the hotel directly and also received a rude response from the front desk staff. We were told the manager would be contacted the next day, but two days later no manager has responded, and we are being denied a refund. We checked out around 8:00 PM and were in the room for approximately 30 minutes total, mostly to drop our belongings before leaving to eat. Despite the lack of cleanliness, missing bedding, and unprofessional treatment, the hotel has refused to issue a refund. A hotel that advertises accommodations for six guests must be able to provide clean rooms, proper bedding, basic hospitality, and respectful service. This property failed on all counts. Think carefully before booking here. We deeply regret our stay.

Hotel was nice and clean. Staff was super friendly!! A++ Onlt drawback was that we paid extra for Oceanview and our room was in the side so we saw a SLIVER of the ocean from our balcony. Not ocean front at all. The pool was ice cold- but I suppose that’s to be expected this time of year. Overall would stay again but not play for oceanview.

If you love the water you will love Daytona that's all I have to say.