海灣路山嶺探索酒店 (Quest Mounts Bay Road)

酒店前台很熱情，服務周到，客房的條件也很好，很重注設計感，簡約與中式很好的融合在一起。酒店的各項服務都很令人滿意，以後來西安的時候，還是會選擇這裏的！ 入住提前一天訂的接機，馬上就有人聯繫。訂的最便宜的那種房間，雖然不大，但是一個人住足夠了，行李也放得下，馬桶居然是加熱的，洗頭膏之類的質量很高。房間非常乾淨，尤其要表揚打掃衞生的陳阿姨，真的是非常認真細緻，連我丟床上的衣服都疊好了。退房的時候叫竹子的前台送了詢問了入住體驗感並送了小點心，非常非常滿意，全五星

酒店前台很熱情，服務周到，客房的條件也很好，很重注設計感，簡約與中式很好的融合在一起。酒店的各項服務都很令人滿意，以後來西安的時候，還是會選擇這裏的！ 入住提前一天訂的接機，馬上就有人聯繫。訂的最便宜的那種房間，雖然不大，但是一個人住足夠了，行李也放得下，馬桶居然是加熱的，洗頭膏之類的質量很高。房間非常乾淨，尤其要表揚打掃衞生的陳阿姨，真的是非常認真細緻，連我丟床上的衣服都疊好了。退房的時候叫竹子的前台送了詢問了入住體驗感並送了小點心，非常非常滿意，全五星

All good, big room, kitchen all good but no parking space

We enjoyed our stay when we started our 永安 to Perth and very happily to return at the end of our 永安 a month later. We love Quest and it’s our preferred place to stay wherever we travel. The facilities standard is consistent throughout the chain and we can easily make it our home. We also like the location as it’s next to the Jacob’s ladder that leads to King’s Park. The free laundry including the laundry detergent is great. Kitchen equipped with cooktop, oven, microwave and dishwasher are also my favourite.The parking deal is very good $25/24 hours at the nearby Wilson Carpark (10 mins) walk as the street parking is $6.70/hour.

The service was professional, friendly and went above and beyond.

Excellent, staff were exceptional. So friendly. Would stay again for sure.

We had booked a one-bedroom apartment specifically because it advertised an in-room washing machine and dryer, which I had planned to use at this point in our interstate holiday. Upon entering our allocated room, we discovered that we had instead been given an accessible one-bedroom apartment with no washing machine or dryer. We immediately contacted reception regarding this issue and were informed that our originally allocated room had an electrical maintenance issue. It is quite disappointing that we were not informed of this change at the time of check-in. Instead, we were advised that we could take our laundry to reception or use the shared facilities on level 1. We had specifically chosen this hotel for the convenience of in-room laundry facilities, and the room change significantly impacted our stay. Additionally, the bathroom in the room we were given had a constant bad smell, especially when the shower was turned on, and the shower curtain was mouldy along the bottom. This further detracted from our experience. Days before the booking, I received a pre-check-in form via email to fill in. It showed an accessible room, which I questioned with the hotel but received no response. This indicates that the hotel was aware of the issue before our arrival and did not inform us, which would have been helpful as we could have made other arrangements. Not to mention we were not informed of this during check in, or offered any form of compensation for the room change. I have contacted the hotel about this twice in the 2 weeks since our stay and have still not received a response. Overall, the lack of communication from this hotel is very disappointing.

Recommended place to stay - It’s nice