Villa Escape Burasari布拉薩里逃脱別墅 (Villa Escape Burasari)

I’m out of words with this one! Was supposed to be the Grand romantic stay of our honeymoon here but from the check-in, everything changed. I contacted the hotel 2 days earlier to book in my boat transfer for 2pm. On the day, We arrived early to a crowded lounge with no places to sit down and had our bags tagged with 14:00 on them, comes the boat and somehow people get on and no one says anything until I ask one of the staff and she simply goes “ Oh because safety, you have to wait for the next one in 10 minutes”. That was a lie and it would’ve meant a lot not being lied to in order to relax cuz it did anything but that. We ended up on a boat finally at 3pm. We checked in to a beautiful room and the host “Don” was very helpful getting to the room and explaining surrounding. He was also nice to give us a late check out the next day. At night, we attempted the 3 restaurants they had were “It’s everything” restaurant told us “Here is buffet only l, if you want a la cart go to the Italian restaurant”. So we went down to “Eat” restaurant and studied the menu for about 20 mins, my wife went up to the cooking station and asked if she can order and they told her we’ll come to the table. We sat there for another 6 mins and then decided to leave as we couldn’t really understand what’s happening. A lady came following us saying “I’m ready to take your order now” which we appreciated but was a bit late for that. Same thing happened in the Italian restaurant as I memorized the menu but no service to even tell you if I should keep waiting seated or just go up and order. Finally we went back to the room and ordered room dining and thank god that worked. The next day breakfast came to even add the shock “If you can believe there’s more”. A small restaurant with few stations to a massive crowd that was even hard to move around. At one point I was just standing and waiting the coffee machine for someone to come and fill water and milk and I hoped if I knew where they were, I would’ve done it myself and saved us all the wait. In honesty I was hungry but I took what I can get between the crowd and had a small plate as seen in photos just to get done with this wild experience. I’m not really sure what went wrong, I’m left to think maybe it was because I booked through a third-party agent l, or maybe they’re busy or understaffed or even more wildly, maybe it’s my looks and color! I don’t know it could be anything to be fair, the one thing it can’t be is calling anything but the room a 5-Star hotel / Experience and maybe that’s what it is actually. Just a beautiful cosy room is all they can provide for a 1 night @ $625 AUD mark. So if that’s your thing, fair you might enjoy it but I’ll also tell you that our other 3 previous stays in Phuket were all half the price of this and lightning years exceeding the service and quality of this.

環境都挺不錯的，就是套餐晚餐不划算，衹能吃三道菜品衹值一千多泰銖，多了要額外付費，找客服協商退了些人民幣

設施齊全，住着挺舒服的，房間大小剛好，隔音效果還不錯

酒店碼頭需要跟酒店先確認下，但是永安上網絡電話是打不通的。我住的是雙卧海景別墅，海景非常漂亮，非常治癒。但是衞生情況一般，尤其水質讓人吃驚，我拍了張自帶花灑的過濾芯，真的很可怕。管家呢想找她靠運氣，不是能立馬迴應的。含税六千多一晚的價格衹體現在海景上，設施和服務方面還有很大改進空間。

島上風景很漂亮，有私人沙灘，三家餐廳（偏美式），每天有各種活動，酒店可以免費接送但要等好久，從我發圖片的碼頭可以直接出發到酒店500泰銖，島上很多寄居蟹和螃蟹，泳池乾淨，吃飯兩個人差不多在2000泰銖一頓左右，希望能夠幫到大家