NH普吉島船湖度假村 (NH Boat Lagoon Phuket Resort)

位置位於船湖渡假區，不臨鬧市區，周邊環境好、安靜，喜歡安靜度假的朋友適合。 旁邊200米有超市，距離遊艇碼頭500米。 總體很棒！

前台服務員態度太差了，人也懶懶散散，房間一股黴臭味，有螞蟻和沙土，不可能再入住這個酒店，位置也很偏遠，距離旅遊區一般都在一個小時，還給我們送到了居民樓的房間，環境差到，狗狗入住都怕感染黴菌，不給換房也不給退款，反正太差了，避雷避雷

這次在永安預訂了NH普吉船湖度假村三晚住宿，入住體驗很不理想。第一天進房就發現蚊子極多，花了近一個小時都打不完，晚上被蚊子反覆騷擾，基本沒睡好。第二天實在無法忍受，通過永安聯繫酒店溝通退房，被告知無法退房，最後協商更換了一間房。新房間情況比第一間稍好，但依然有蚊蟲叮咬問題，整體體驗大打折扣，衹能將就住完。

在入住後，遭遇凌晨5點多被大力拍門吵醒。 同行的朋友房間發現10釐米長會飛的蟑螂，要求換房間未果，同時清理房間也沒有抓到蟑螂。無奈和朋友擠了一晚，當晚和第二天經過了無數輪鬥爭後終於給換了房間。但前一晚房費堅決不給退，給蟑螂叫了一晚房費。 鬥爭過程中酒店服務員很無力，解決問題無能力。

三個女性朋友為了安全也方便辦入住希望住的近點，結果説沒房了給的樓棟和樓層全都不一樣。七八釐米長的大蟑螂在房間裏，工作人員去抓找不到。大堂客服查當時滿房沒有房間可以換，也不給退，房間讓給大蟑螂住了，和朋友擠一間房住的。結果朋友房間的樓下凌晨一點還在陽台大聲喧嘩，電話投訴無用，去大堂找客服帶着員工上門才制止。然後早上六點多又開始喧嘩… 設施，服務很一般。第一次去布吉第一晚入住體驗感極差。 永安服務真不錯一直在幫忙溝通協商解決問題，第二天晚上換了房間。

Nice food

ที่พักสะอาดอยู่บริเวณที่จอดท่าเรือยอร์ช ทำเลที่ตั้งดีอากาศสยาย อาหารอร่อย สะดวกช้อปปิ้ง

Room offer lagoon view on 3 rd floor looking so gorgeous view ,room is clean ,no worry even your room assignment far from lobby but still convenient there are buggy services always available and friendly staff to assist you every need .

Офигенный отель в красивом месте В пятницу на набережной в ресторанчиках живая музыка)) Рядом красивый маяк)) там можно загадать желание Магазин вилла маркет, где можно купить продукты) Рекомендую ресторан Nozomi рядом с яхтами)))

Check in : We booked 2 nights under 永安 but when we checked in - "Concierge" came along and personally helped us to check-in - but he seemed surprised or confused the booking is 2 nights - maybe their system showed 1 night? But later, the next day, when we took the buggy to return to our room - we found ourselves "locked out" - the card key didn't work. Could it be their system still registered us for one night; hence, need to reactivate another night? Called and one staff came to unlock the door but we requested the hotel to send us the "card key that will work" as we didn't want to buggy back and forth just to solve this key problem ( which was not our fault). Hotel shuttle : Need to register to take hotel shuttle to Central shopping mall - which is only once a day at 1 pm. First use was fine - only the return 永安 we were fetched by a staff who personally drove a car to pickup 4 passengers ( who just managed to fit in nicely!) However, the 2nd time we used - in spite of having registered to take the shuttle - the driver drove off without checking any more people waiting at the lobby seats where one of us was seated, thinking that it's not exactly 1 pm yet. I happened to be outside taking photo in order to submit my review to this 永安 Review. I saw the minivan left and went chasing after it but driver didn't seem to notice. I quickly alerted my husband inside and staff on duty quickly communicated to Security Gate to stop the minivan?? The van came back to pick us up. If not, there would be a big complaint! By the way, the previous day, we actually waited at the van parked there in case it went off without us! Swimming Pool - a small one near the restaurant where we had our buffet breakfast everyday. Hubby didn't want to swim because he said it's small compared to 2 previous hotel pools we swam? Our room : near the boat marina - no view, no lift. But we could see some fishes swimming at the boardwalk. TV channels: a few international channels and the rest Thai channels. Only disappointment was didn't realise they do not have CNA - Channel News Asia! Because it was an important afternoon to tune in as we wanted to watch the Singapore Parliament live Budget Speech! Thought we could call the technician to fix it but technicians came and confirmed there's no CNA channel so we had to rely on our tiny handphones to listen to important good news we were expecting!