普吉島温德姆海洋明珠酒店及度假村 (Wyndham Sea Pearl Resort, Phuket)

Huge property but very old and worn out. Definitely not a 5 star! Cleanliness is below par, housekeeping ordering any amenities takes 20-25 mins. Breakfast is below par with limited options. Definitely need a major makeover/upgrade.

On arrival we were put under pressure with a staff member to sign up for a presentation which we had no idea was about m, we felt hassled and harassed within 5 mins of entering the building. The restaurant was so over priced and the food was below standard, I tasted better out of a microwave to be honest 🙄 the location of it was not good as on a hill there was no walk way to get down to the local shop which was a 15min walk but almost impossible to walk to due to the ongoing traffic and no pavements, it was scary. The quality of the hotel was not the best, dodgy flooring, chipped plates given at the restaurants and the air conditioning was not working in the room, the engineer came out and fixed this but by the next night it was blowing out hot air again. Overall we were not at all impressed with this hotel for the standard of purchase.

立地はあまり良くないのと、シーツ、トイレ等ちょっと衞生面殘念な所が有りました。プール直結のお部屋で予約しましたが人工芝の部分も剝がれてそのままだったのでせっかく大きなプールがあるのに殘念に感じました。★★★⭐︎⭐︎

C’est la deuxième fois que nous séjournons à cet hôtel . La première fois étais une bonne expérience mais la deuxième fois un service médiocre . Nous somme arrivée à minuit , on nous a donné les clefs de la chambre , par stupéfaction on se retrouve dans une chambre dérangée ,sale . Nous avons dû attendre à l’extérieur de la chambre à attendre le service de chambre . Plus d’une heure d’attente assise dehors étant enceinte . La réception me demande de revenir le matin discuter avec le manager , on m’a donner un autre discours me disant qu’il étais impossible de parler à un manager . La réception me propose en geste commerciale un prix légèrement plus bas . Je réfléchis et décide passer le lendemain pour payer et d’accepter l’offre on me dis que ce n’est pas vrai que nous n’avions jamais parler de prix , on m’a insulter . MÉDIOCRE

Overall was good but the room service was 👎🏾👎🏾👎🏾. Have to call many times to get your call attended.

其中一個女前台非常極其特別差勁👎🏻，各種陰陽怪氣，不讓我們入住，投訴投訴，我要投訴！！👎🏻一個***壞了一整鍋粥！後來我找永安客服溝通退款，又讓我們入住了，房間陽台的池子拍照ok，但水位線的位置黃黃的，也沒有翻新。看着不舒服，然後床單最下面有個大大鞋子踩的腳印，房間也沒有吹風機。

“It’s been 8 years since my last stay at this hotel, and unfortunately, I was quite disappointed this time around. Room service took nearly 2 hours to arrive, and the breakfast options were very limited compared to what they used to offer or what you’d expect from other hotels. The rooms feel outdated, and several facilities are no longer available. Sadly, I won’t be returning.”

**Review: Disastrous Experience at Wyndham Sea Pearl Resort Phuket** Our recent stay at the Wyndham Sea Pearl Resort Phuket was deeply disappointing and frustrating. We booked 2 rooms hence I'm giving a review for both rooms. Review for room 1 DELUXE KING ROOM: To begin with, the room my sister was initially given bore no resemblance to the photos on the website. When I raised this issue with the staff, they dismissed it, attributing the discrepancy to an error by their agent. This is simply UNACCEPTABLE FALSE ADVERTISING. The floor in the balcony creaked with every step, the jacuzzi was filthy, the room smelled stale, and the bath tub water came out yellow. Additionally, there were men loitering outside her room, which made me feel unsafe for her and compelled me to request a room change. The new room finally matched the photos, but it was a DOWNGRADE with no bath tub, and the jacuzzi in the next room was still dirty. Even the deluxe twin room in the website stated it should have a bath tub. When asked, they said the reason was because the room already has jacuzzi and has pool view. After all the inconvenience, my sister was left with a room that was inferior to what she had originally booked. Again, this is simply unacceptable. It has made her check out one night early. -- Review for room 2 ONE BEDROOM SUITE: The issues didn’t stop there. In the other room we booked, the bathtub tap wasn’t working. I called reception at 10PM and was told someone would be sent immediately. After waiting for 20 minutes, I called again, only to be informed that it would take another 10-15 minutes. If I had known I would be waiting over 30 minutes, I would have showered and gone to bed. I eventually canceled the request, only to find out that the hairdryer was also broken. I called reception again, and instead of addressing the hairdryer issue, they sent someone to fix the bathtub at 11 PM. The receptionist either didn’t understand my request or chose to ignore it, which was incredibly frustrating. While fixing the bathtub, the water finally came out but it was dirty brown in color. I didn't even use the bathtub due to the disgusting color but my skin have rashes now probably because the shower water and jacuzzi is also dirty. Further, this room lacks maintenance as the 2 TVs were old. The white sofa is visibly old and torn. The bedsheets felt cheap. Moreover, some of the female receptionists were unprofessional and rude, which further compounded the poor experience. The lack of basic customer service and dismissive attitude were unacceptable. The only better service I received were from Daino and Zaina who dealt with us with courtesy and professionalism. The service from the car driver was also good. Location is also inconvenient and far from everything else. Overall, our stay at Wyndham Sea Pearl Resort Phuket was one of the worst hotel experiences we've ever had. The lack of professionalism, poor room conditions, and unhelpful staff made our stay extremely unpleasant. I would strongly advise others to avoid this hotel. Don't even think about getting Club Wyndham. So disappointed this has definitely changed our views of the WYNDHAM reputation.

Worst experience of my life ever. I booked 2 pool access suite rooms for 4 days. Worst decision ever. You can get much more good properties in 10k. Only first day pool jacuzzi worked and next 3 days it didnt work. Even after complaining multiple times they cudnt fix it. Next worst part is the tub in room is very dirty and filled with dead cockroaches around it. Even the water is worst. Dont ever go in that dirty water. Water is pale yellow. Worst reception staff. They have zero manners. They treat you like you are their servants. They speak rude with you, argue and even threat you that they will call police. Dont waste your money in this property.

房間是真的潮，真的臟啊，浴巾有腳印，被罩有蟲*？？？還有衹類似螞蟻蟲子爬，這得證明這個被罩得有多久沒換了？？差評都是真的，我是驚到了，被子都是塞到床尾的，真不敢想如果沒拽出來，蓋着睡一晚上會怎樣……