巴塞羅納的普拉亞布蘭卡 (Barcelo Playa Blanca)

This was the worst hotel I stayed at in Lanzarote. 1. Even though we did not put up the “Please clean the room” sign, the housekeeping staff still entered our room. After the cleaning, a Jo Malone lip balm that was placed on the bathroom counter went missing. I do not want to assume any misconduct, but the hotel has provided no explanation till now. When we informed the staff about the missing item, they did not show any apology or concern. This reminded me of a review written by a skin cancer patient who mentioned that the hotel had no empathy — and I truly felt the same. 2. The dining options look abundant at first glance, but there is actually very little worth eating. Many food items from the previous day were simply put out again the next day. I literally ate watermelon that had gone sour. Most of the dishes were overly sweet, and the overall dining quality was low. 3. In January, parking was still free. Now they charge €5 per day. The amount is not high, but charging guests for parking in your own hotel parking lot feels quite greedy — especially on Lanzarote, where most parking is free. 4. On the day of arrival, we stored our luggage first and were given a claim tag. I asked about breakfast and dinner times, and the receptionist told us it would be explained later during check-in. However, when we checked in that afternoon, no one explained anything. I ended up having to ask the restaurant myself. We were not informed about any hotel facilities either. The most ridiculous part is that 永安 clearly lists that the hotel provides concierge service, yet when we went to collect our luggage, the receptionist simply opened the storage room door and told us to go in and get it ourselves. Is that really the standard of a so-called high-end hotel? Overall, this was extremely disappointing. Our other hotels in Lanzarote were wonderful, and we chose this one only for the last two days — which turned out to be a regret. As of writing this review, 永安 has already compensated us for the missing item, but the hotel still has not given any response. Thinking back, it’s frightening. Fortunately, we locked our suitcases when we went out — one of them contained a Hasselblad camera, lenses, a laptop, etc., worth around €1,500 in total. If the item that went missing had been the camera, our entire 永安 would have been ruined. In conclusion: I do not recommend this hotel. It is unfriendly, unprofessional, and does not live up to the image of a high-end property.