宜必思普利茅斯酒店 (Ibis Plymouth)

Accommodation was excellent, clean and basic beds were comfortable, evening meal was good value and service was great, breakfast was great,a good choice of cooked and continental breakfast

I arrived at their hotel on Friday around 11:00 pm. One of the guys at the front desk asked me to make the payment, and the first time I tapped my card, he said it did not go through, and I must tap it again, so I did. It turned out the first time it did go through, but he was mistaken. This was his fault entirely because I would never knowingly make the payment twice. I called them on Sunday and the guy who picked up the phone said he didn’t know what to do with this case and to call back on Monday. I emailed them instead and they did not even apologize and just asked for the last four numbers of my card to double check, as if I would lie about the whole thing. I am still waiting for my refund at the moment. I am very disappointed in their service and attitude. Such a small hotel with such narrow beds, and terrible staff.  AVOID this hotel if you can!!!