宜必思普利茅斯酒店 (Ibis Plymouth)

I arrived at their hotel on Friday around 11:00 pm. One of the guys at the front desk asked me to make the payment, and the first time I tapped my card, he said it did not go through, and I must tap it again, so I did. It turned out the first time it did go through, but he was mistaken. This was his fault entirely because I would never knowingly make the payment twice. I called them on Sunday and the guy who picked up the phone said he didn’t know what to do with this case and to call back on Monday. I emailed them instead and they did not even apologize and just asked for the last four numbers of my card to double check, as if I would lie about the whole thing. I am still waiting for my refund at the moment. I am very disappointed in their service and attitude. Such a small hotel with such narrow beds, and terrible staff.  AVOID this hotel if you can!!!