埃斯布里特皇家酒店 (EA Hotel Royal Esprit)

We love the room, the breakfast and location of the hotel. Recommended place to stay for the 永安. It’s near the town for sightseeing and there’s a lot of food options nearby. Will definitely stay again if we visit Prague again.

It’s definitely not a four star hotel. The attitude from the reception is very rude. Seems like he just do not want to talk with anybody, or deliver any service to his customers . And as you can see the curtain is broken in the room and they use very cheaper tissue here. 非常差，不推薦。

In the very centre, rather old building, nice staff, good breakfast

프라하에 첫숙소였어요 너무 맘에 들었어요 조식도 맛있었구요 지인들에게 추천해주고 싶은 숙소에요

我們房間還可以，廁所晚上一直有噪音，但我帶耳塞了。酒店位置很方便 到商場或者景點都很近，酒店早餐還行，但是電梯超級慢 設施有點老 綜合來講還可以

一切都很完美。位置絕佳，工作人員態度和藹，房間乾淨整潔，還提供燒水壺，這個太驚喜了。早餐非常豐富，這個非常出乎意料。

酒店位置很好，在老城廣場附近，方便步行出行，酒店衞生略差，房間地毯很臟，被單、毛巾上有頭髮，房間配置很簡單，早餐也很一般，品種少，各方面總體來説達不到四星的標準

Titre : À ÉVITER ! Mon séjour dans cet hôtel a été très décevant. Nous avons dû réserver à la hâte en raison d'un vol annulé et avons choisi cet établissement qui prétend être un 4 étoiles, mais cela ne reflète pas la réalité. À notre arrivée, la chambre laissait vraiment à désirer. Nous avons trouvé des médicaments éparpillés, des objets étranges dans la cuillère à café et sur la moquette, des bonbons cachés sous le lit, ainsi qu'une accumulation de poussière. Les murs étaient tachés, la douche était dans un état insatisfaisant, et l'eau chaude se refroidissait rapidement. L'insonorisation était également très mauvaise. De plus, la bouilloire et la moquette étaient en mauvais état, et les serviettes de bain n'étaient pas propres. Le personnel manquait de courtoisie et nous a demandé de quitter la chambre pour "faire le ménage". Lorsque nous sommes revenus, ils avaient simplement fait le lit sans changer les draps, passer l'aspirateur, enlever notre sac de restauration rapide ou vider les poubelles. Nous avons finalement décidé de quitter l'hôtel sans passer notre deuxième nuit, et aucun geste commercial ou remboursement n'a été proposé, malgré nos preuves. Une expérience très insatisfaisante que je ne recommande pas. Je vous conseille de chercher ailleurs !

Beware of this dishonest and unresponsive so called largest hotel chain. I received a defunct old czech note when paying the hotel tax and when i reached out to them after my stay, they ignored the emails. Prior to the stay, I also encountered multiple hurdles. 永安 wanted to cancel my booking as their supplier had issue with this hotel. However, when i contacted the hotel, they responded so i managed to confirm the stay after a few days of liaising with 永安 and the hotel. All these happened less than a week before my stay while i was travelling in other parts of europe. Worst experience on 永安. The hotel staff was also lazy, unreliable and dishonest. A male staff was on video call while checking us in, gave us defunct notes and wanted to keep our passports for an hour to photocopy. The staff then lazily photocopied the passports using a few seconds and returned our passports when we said we would need the passports back. What a 永安 to prague. Beautiful city with not so beautiful people.

Had issue with both 永安 and the hotel right up till a few days before the stay. 永安 informed that hotel is not available and said I had to change just a week before the stay. However, the recommended alternative was further and I was asked to pay extra given the higher cost (as the stay is just 1 week away). I then initiated to check directly with the hotel to confirm the stay. The hotel then told me the stay is confirmed but 永安 insisted otherwise. All these took place for a few days and was only settled after many emails and calls while I was travelling in Europe. After finally getting to the hotel, I thought all would be good. I paid the hotel tax using cash and the change given by the hotel staff turned out to be unusable, defunct note. Am utterly disappointed by 永安 and the hotel for causing much distress to my 永安 and disturbed by the hotel staff's dishonest act. I followed up with an email to the hotel regarding the incident but there was no reply. Be extra careful when booking this hotel through 永安.