公園酒店 (The Park Hotel)

Dear Manager of The Park Hotel, I am writing to bring to your attention a concerning incident that occurred on the morning of 8 September 2025. At approximately 8:30 AM, shortly after my husband and I checked out and departed the hotel, I realised that I had inadvertently left a small green handbag on the hook behind the door of Room 11. I returned to the reception within two minutes, but the staff member who had processed our checkout was not present. He reappeared 3–5 minutes later through the door connecting to the restaurant area—the closest access point to Room 11—a detail that can be verified through CCTV footage. Upon informing him of the missing bag, we proceeded to search Room 11, but the handbag was no longer there. It contained my passport, £200 in cash, and a Wi-Fi device, all of which were urgently needed. The staff member suggested that I enquire at the restaurant regarding the bag. I subsequently spoke with the restaurant manager, who confirmed that no such item had been handed in. I provided my email address and telephone number for further contact. During a second inspection of Room 11 with my husband, I noticed an unusual occurrence: a packet of crisps, which had been left unopened upon our departure, had been opened and half-consumed. I brought this matter to the attention of your staff, as it serves as evidence that someone had entered the room after we vacated it—a fact that can again be verified via CCTV. I would also note that, as your hotel charges a £30 deposit against the consumption of minibar items, this suggests that the individual involved not only removed the bag but also helped themselves to the snacks—an act of dishonesty compounded by pettiness. As I was preparing to contact the police, the same checkout staff member asked if I would like to review the lost property. He produced a basket containing various items, among which was my green handbag. He indicated that it had been submitted by a restaurant employee who claimed to have found it at “Table 8” the previous evening, and he presented a note reading: “restaurant table 8 07109125” Although I was relieved to recover the bag, several inconsistencies require clarification: 1. When I initially enquired with the restaurant staff, they uniformly denied any knowledge of the bag. Furthermore, the manager confirmed that we had been seated at Table 17 on the evening of 7 September—not Table 8, as indicated on the note. 2. The Wi-Fi device inside the bag displayed a full battery charge of 100%. Given that I had used it throughout the night and recharged it only at 5:00 AM before placing it into the handbag at 8:00 AM, it would have been impossible for the device to maintain a full charge overnight had the bag indeed been in the lost property repository. It is evident that the bag remained in Room 11 until checkout at approximately 8:00 AM. It must have been removed shortly after our departure. The absence and subsequent reappearance of the checkout staff member during this critical period understandably raise concerns. I would therefore appreciate your assistance in investigating the following: 1. Who specifically handed the green handbag to reception？ 2. Who entered Room 11 between 8:00 AM and 9:20 AM on 8 September and consumed the crisps? 3. Could the relevant CCTV footage—covering reception, corridors, and key access points—be reviewed to ascertain movements during this period? I would like to emphasise that, although the handbag was eventually recovered, this incident serves as a salient reminder of the impact of individual actions on collective effort. The overall service at your hotel was exceptional, and our experience was largely positive. However, the conduct of one staff member can undermine the hard work and dedication of the entire team. I urge you to reinforce staff protocols to prevent such incidents from tarnishing the hotel’s well-deserved reputation. thank you for your attention.

The Park Hotel 的經理 ，您好！2025年9月8日上午約8:30，我和丈夫退房離開酒店後，發現將一個綠色小手袋遺落在11號房門後的掛鈎上。 兩分鐘內我立即返回前台，但辦理退房的工作人員不在現場。3-5分鐘後，該員工從餐廳區域的門返回（此過程可通過監控核實），而這張門是通往我那件房間最快的通道。我告知其手袋遺失的情況後，我們一同前往11號房尋找，但手袋已不見蹤影。包內裝有我的護照、200英鎊現金和一台Wi-Fi設備——這些都是急需找回的重要物品。 前台小哥引導我去餐廳找找， 隨後我前往酒店餐廳與經理溝通，詢問前晚是否有人見過綠色手袋。經理表示並未收到任何失物，但我仍留下了郵箱和電話以便聯繫。 與丈夫第二次上樓檢查11號房時，我注意到一個異常情況：一包離房時尚未開封的薯片被打開且食用了一半。我立即向工作人員反映了此事，這證明有人在我們離開後進入過房間（此事同樣可通過監控證實）。 正當我準備聯繫警方時，辦理check out的這位工作人員（大胖子小哥）主動詢問是否需要查看失物招領。他取出一個裝有多件物品的籃子，我的綠色手袋就在其中。他稱我的綠色小包由餐廳員工前晚在"8號桌"拾獲，並出示了一張寫着"restaurant table 8 07109125"的紙條（該紙條現存於我處，可提供照片）。 雖然慶幸找回手袋，但以下幾點存在疑義： 1. 我最初詢問餐廳員工時，他們均表示沒有看到過綠色小包。且經理確認我們9月7日晚就坐的是17號桌——而非8號桌，該區域我們從未涉足； 2. 包內的Wi-Fi設備顯示滿電狀態（100%），鑒於我整夜都在使用設備，且僅在凌晨5:00充電，早上8:00我親手將WI-FI設備放進了綠色小手袋，若手袋整夜置於失物處，設備不可能保持滿電，我有電池截圖和時間證明。 顯然，該手袋在我們8:00退房時仍在房間內，之後被人取走。而辦理退房的工作人員在我返回時短暫離開又突然出現的現象，也令人產生疑問。 在此懇請貴方協助釐清以下問題： 1. 究竟何人將綠色手袋交至前台？為何將其與8號桌關聯？我當晚用餐的桌子是17號桌。 2. 誰在9月8日8:00至9:20期間進入過11號房？薯片被誰吃過？ 3. 能否調閲相關時段監控以核實人員流動情況？為何你們其他的工作人員什麼視頻都沒有看到？酒店大堂視頻、房間走廊視頻都無故消失了嗎？ 4. 我相信貴方會重視此事，透明度對維護酒店誠信與聲譽至關重要。 需要特別説明的是，雖然最終找回了手袋，但此事具有重要警示意義。貴酒店整體服務出色，令人稱讚，但個別人的行為可能損害整個團隊的辛勤付出。懇請加強員工行為管理，避免影響酒店來之不易的聲譽。 相信貴方會嚴肅處理此事，感謝您

一家各方面配套比較均衡的老牌酒店

特丁頓小鎮的一家老牌酒店，交通餐飲便利，適合休閑度假

老牌酒店，中規中矩，服務熱情，公交和鐵路便利，周邊商業配套完善，適合休閑度假

位置好，公交購物餐飲都方便。 酒店雖然有年代感，但設施齊全，服務好。 尤其早餐值得點贊，不僅有自助，還包含不同種類，新鮮出爐的典型英式早餐，物超所值。

酒店雖然有年代感，但設施齊全，服務好。 尤其早餐值得點贊，不僅有自助，還包含新鮮出爐的典型英式早餐，物超所值。

前台美女幫忙搬行李上房間(無電梯)，房間面積比較小，古典設計很舒適，其他各方面都很好，迷你吧品種超多又不貴，床品很好，淋浴水力足。剛剛碰上這幾天熱浪襲來，空調不給力。 走路去漢普頓宮半小時多一點(穿過Bushy Park)，回來坐R68巴士看藝中心館，逛一下泰晤士河畔，喝一杯啤酒又散步回來。小區很多咖啡店及餐廳，可以在酒店花園餐廳吃午餐，也去了Bar Estilo吃Tapas，The Adelaide飲Pimms，挺悠閒的過了三天。推薦給去完倫敦遊玩，回家前想休閒地感受生活的朋友。

Nice place to stay.

歷史非常悠久，所以不要奢求現代化的設施，整體乾淨整潔，餐館也非常不錯，英式熱早餐可以滿足中國胃，所在的teddington非常安全，離機場比較近，SL7過來衹需要30多分鐘。