弗萊徹精品酒店斯拉克 - 鹿特丹 (Fletcher Boutique Hotel Slaak-Rotterdam)

Buen hotel, no es 5 estrellas pero está bien. El bar está muy bien pero es caro.

Niet voor herhaling vatbaar helaas.

隣がスーパーだったので、便利だった。広くてきれいな部屋ではあったが、なんとなく殺伐として暗い部屋に感じてしまった。靜かさを求める人には良いかも。

Room is unexpected big, but the bed linen makes me scratch. 房間出乎意料地大，但床單讓我睡得好癢啊

매우 친절한 직원 이 인상적이었고 , 트램, 메트로 이용이 편리한 위치에 있으며, 주변 가볼곳의 접근성 또한 좋은곳입니다. 다음 방문에도 이용할 예정 입니다. ^^

Tell front desk to fix the security lock door on check in, until check out still dont fix it The cleaning room service did not do the trash garbage and change the towel & bath math And the floor still dirty

Nice hotel, good location. We rented a suite for a combined business and pleasure 永安. Hotel is rights above a supermarket. Be careful!! Supermarket delivery trucks keep you from sleeping at night. Also Internet connection not working. Strongly recommend to not stay here. At least not when you are expecting a good night sleep.....Only poor excuse was offered. Friendly staff, just noisy rooms. Stay away!

前台那對雙胞胎姐妹職業素養極差態度極差對客人極其不耐煩，除此之外酒店地理位置環境等還是很不錯的，但是酒店整體服務根本達不到應有的標準，服務員的整體素質極低

Summary : Absolutely dissapointing and unacceptable that housekeeping or someone peed in my toilet whilst I was away. Lack of acknowledgement from upper management. I initially had high expectations booked The Slaak due to the high number of good reviews across all platforms and the fact that it is the newest 5 star hotel from a major global brand. But as someone who also works in the hotel industry let alone should this happen to any guest - what happened during my stay is absolutely unacceptable for such a hotel. The issue on the first night is quite understandable. My eurostar was delayed and I arrived late, got to my room and found that the lock (chain lock) is broken (room 308) and not attached to the door (see photo for reference). I asked to change rooms, in which the AC of the 2nd room (room 307) was slightly warm but as I was tired and it was nearing 2am, I decided to give it a go for one night. Also need to note that there are no amentities such as slippers or bath amentities in this hotel. And even more surprising that there was no information (hotel directories etc.) about what services were available… Secondly and the most unacceptable issue was after going out on the 2nd day, I came back to find pee on the toilet seat and floor. I assure you as someone who works in the hospitality industry myself, that I do most certainly know it was not me and that this is absolutely disgusting for me as a paying guest to find this. I understand that housekeeping is outsourced but that is not an excuse at all. I spoke to the Michaela who was working for the night reception shift and was helpful about the broken AC as well so she moved me to a much better room for the rest of my 永安. She apologised and assured me that management would be informed and I was given 2 bottles of complimentary water. Unfortunately management seemed totally unaware of the happenings and when I asked to see the GM I was informed that they would be in webinars all day. Pitiful excuses. I was going to give the lowest rating possible however the only redeeming factor in this is that they were able to give me 1 night’s refund from my 6 day/5 nights stay (7-12th September 2023). Michaela also seems to be the most helpful and customer service oriented staff available so The Slaak/ Marriott brand should consider themselves lucky to have her. I will not be staying in The Slaak again. What a waste on such a beautiful, historically rich establishment to have terrible service.

服務很好，前台的人員非常熱情。酒店是老房子改造的，設計不錯，但是房內內部結構比較侷促。地理位置還可以，交通方便，但是離中央站不是特別近。