奧蘭治縣酒店 (Orange County Hotel)

我提前1天離開.晚上8點左右退房了.當天房費我肯定不算.要求退第二天房費.他們酒店不退.給我説我沒有退房.我説我退了他們説他們去查監控.然後沒有訊息給我拒絕退款.我很不滿意

每次來都住在這裏，很方便，離south coast plaza開車10分鐘的距離，到Irvine的99大華開車也是15分鐘左右，約翰維恩機場也在開車10分鐘距離內，前台也很熱情。以後來都住這裏，很方便。

特別好 位置好 服務也不錯 除了前台一個越南的女生腦子差了點 態度也不太好 其他的都很不錯 前面有一個購物中心 日本燒鳥巨好吃

我住了8個晚上，除了第一天入住時有咖啡，之後打掃房間時就都沒有補充，我搞不懂有這麼小氣嗎？這樣的房間不能算四星！不會有再入住的可能性。

非常不錯的酒店，現在應該是歸屬IHG旗下，名字Orange County Hotel有點奇怪不知道未來是否會改成某個旗下系列。酒店門口有個人工湖，景色很好，裏面還有很多野鴨。距離機場很近，酒店附近也有個小plaza，裏面有中餐廳，味道不錯。

酒店外面有一個小的人工湖，部分房間可以看見湖景。酒店有自己的停車場，開車的話很方便，周邊吃的逛的都不算遠。 現在酒店屬於IHG旗下，整體品質還是不錯，性價比也高，房間裏設施完善整潔，缺點是不提供礦泉水，若有需要一樓大堂可以購買。 前台有一位工作人員中文講得特別好，非常樂於助人，還給我推薦了附近的美食。

挺好的 前台還有會説中文的

Clean, new and pleasant. Everything you need to enjoy ocean stay. Parking super expensive $28 os over over paying.

The room itself was ok, it’s spacious and relatively clean although we did find stains on the bedsheets and some hairs next to the coffee pot. It’s in the middle of nowhere and only convenient if you’re just making a quick stop before a flight or before driving. The night employee that welcomed us on the 26th of June was nice and he allowed us to have a 2pm checkout because I’m an IHG member. However the next day, on the 27th, as we added one more night, the afternoon staff, a man and a woman, made us extremely uncomfortable and we honestly did not feel welcomed at all. They called and made it sound like it was an emergency for us to come downstairs and check-out in order to check-in again. I asked to come later in the afternoon as I needed to rest and I wasn’t feeling well, however he insisted that they could not let us stay in the room if we didn’t come downstairs again, even though we already paid for the next night. I asked for 30 minutes and he kept saying it had to be done urgently. My friend went downstairs and they asked for MY passport, even though they had already made a copy the night before. I sent it to him, they said I have to come downstairs. I did, and they were behaving like robots, no understanding, no empathy, no politeness whatsoever. Just rules they needed to apply without even letting me talk. They said they needed a credit card for a new deposit, so my friend said ok, however they wanted to see his passport (even though he also gave it the night before). The credit card was still in the room, and they had deactivated our room keys, so instead of giving us an updated key, they made him go upstairs to the room, while an employee was watching him. My friend felt extremely uncomfortable as he was being treated like a thief. And when the employee came back downstairs, he made it sound like my friend had gone back inside the room and stayed there, instead of simply telling me that my friend was just getting his credit card to come back downstairs. All this fuss while we had already paid for the room, and they were being so weird on top of it all. It’s the first time we experienced anything like that in an IHG hotel, or any hotel for that matter. I get that you’re just following protocol but can you do it while staying human and polite please? Do you realize how it feels to be treated this way as a black person in the US, and in this context? We don’t feel safe and we don’t feel welcome, thanks for ruining our 永安.

Понравилось - (1) комнаты только после ремонта - все новое и работает (2) можно погулять по парку (3) чистота и порядок Не понравилось - (1) большая щель во входной двери (1 см)- хорошая слышимость из холла (2) депозит блокируется на карте, наличными не принимают