特拉布蘭卡套房 (Terra Blanca Suites)

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Horrible customer service from Stefano. Not sure if he owns it, but I messaged him about a problem with our room and his response was rude and sarcastic. They advertise rooms with sea views but not all of them are. This was the problem with ours. Our view was of the next hotel room. Stefano’s response was there is a sea view to the left and to the right, but you had to walk out of your room and around your building to see that view. (I’ve attached a photo). I asked kindly if we could be moved to another room with a view and we didn’t get a response for nearly 2 days (which was the duration of our stay). When I queried Stefano about why the room was advertised as a sea view when it didn’t have one, he said “It is like telling you that the truffle on my cake on the picture was red and you add brown” and I provided photos of what was advertised (which was a sea view) and we did not get that, he said “I am happy that you have so much free time on your hands”. No apology for the disappointment or the fact we had dirty cups in our room. The actual hotel is beautiful and Joanna on the desk was lovely and very accommodating. View by the pool is very nice. That’s the only reason that I’ve given the 2 stars. Stefano’s customer service has completely ruined my experience and I would not stay there again.

Pros: Superb view from the swimming pool. Value for money for the room and view as compared to the other options within the vicinity. Greek aesthetic 💯 Receptionist is friendly. Cons: Rooms are different from images on 永安, not all rooms get the pool view. I would suggest to advertise accordingly on 永安. Walls are thin and it’s a disaster when you have a party animal neighbours blasting music all night and customer service is not contactable at all even through phone. Reception is only working few hours a day and absent at check out hour. Cleaner accidentally left the key at the door unattended, luckily nothing was stolen. 0 amenities other than the pool, they even charge for drinking water.

頂級房間太棒的體驗

叫車接機沒有，害我們乾等20分鐘，打電話也不接，入住前台都沒人的

Das Hotel an sich ist sehr gut Der Empfang ist sehr nett Leider hat uns die Lage nicht so gefallen, da man einen steilen berg hochlaufen muss, um die Gegend zu erkundigen… Man braucht ein Auto oder ein ATV

房間比圖片上看起來的小。風景不錯。

Absolutely beautiful location if you want some peace from the hustle and bustle of the island. The hotel is pristine with a wonderful pool where you can watch the most beautiful sunrise at the horizon or go stargazing on a comfy lounge. Staff is very welcoming and helpful.

Quelle expérience extraordinaire à l'hôtel Terra Blanca Suite ! Nous avons passé une semaine absolument incroyable, bercés par les délices de la piscine et de la mer. L'accueil chaleureux et la disponibilité sans faille de nos hôtes ont ajouté une touche exceptionnelle à notre séjour. Et parlons de cette vue époustouflante depuis la piscine, un véritable appel à la détente sur les confortables chaises longues et sous les parasols. De plus, à seulement 100 mètres, un Carrefour pour nos besoins d'approvisionnement ! Le clou du matin était le petit déjeuner, délivré à notre convenance, avec une multitude de choix délicieux. Toutefois, petit bémol parce qu'il en faut un, l'absence du café dans les formules était une très légère ombre au tableau. Nous avons relevé quelques détails comme l'absence de capsules et de lait pour le corps, mais vraiment, c'est pour pinailler. Les suites étaient d'une propreté impeccable, agréablement décorées et d'une qualité indéniable. Ce séjour a été parfait, et maintenant tout ce que nous désirons ardemment, c'est soit de revenir pour une nouvelle escapade, soit de ne jamais quitter cet endroit enchanteur !