Higienopolis標準住宅 (Higienópolis the Standard Residence)

• No front-desk employee at any hour speaks English. All communication was done through Google Translate. • I received a very dirty room. Peeling walls. • When I entered the shower, there was no    hot water. • It took them an hour and a half to move me to another room, which was also substandard. • There is no telephone in the room. • There is no chair. • There is no table — not even a small one. No night table near the bed • There is a kitchenette, but no plates or cutlery at all. • There is no toilet paper holder. Light at the room was going on and off like in a disco party.  • At no point did any employee offer help  moving Sootcase  from one room to another. And on another floor.  • It took them an hour and a half to transfer me to another room. • No one speaks English. • It is impossible to get a wake-up service (they write on WhatsApp?!?). • Very young staff who do not understand what it means to provide service. • The internet doesn’t work properly. Every few minutes the network disconnects and you have to reconnect with a password again and again. • Rude employees who laugh in Portuguese at the customer and do not provide service or respect. • A security guard who threatened me and wouldn’t leave me alone the whole time  during  the room issue — in the elevator, in the halls — and in the end was aggressive and even yelled at me. I am the customer and not the other way around. • The number of times in an hour and a half that the front-desk worker asked me which room I was in was absurd. He assigned me the room and then asked every two minutes what the room number was. It’s likely he was under the influence of *****. • No towel change. No sheets change. • Only one roll of toilet paper, and they didn’t bring a new one. No toilet paper in the bathroom. I used the door handle for that purpose  • Very dirty rooms. • Broken and derty walls. • Doors made of rotten, old wood. • Elevators with buttons that don’t work. • Hallways without light. The sensors don’t work, so it stays dark. • Unprofessional attitude toward a paying customer. • Names of employees: Paolo / Guilhermo / Marcelo / Ricardo / Adriano • Stay between 11–14/11/25 This is not a 4-star hotel. It’s not even half a star. They deceive customers and advertise lies (for example: “multilingual staff,” which does not exist).

Good location. Clean room. Thank you!

Súper contenta con la estancia , muy buena comida , el desayuno fue súper top Recomiendo esta estancia , muy a la orden

Então gostei muito do restaurante.café da manhã e o jantar, bufete,a equipe de funcionários tanto da cozinha,quanto da recepção muito eficientes,obrigada e até a próxima.

tres beau

Limpa