札幌山丘 (Sapporo Hills)

民宿位置還算近札榥站，設備齊全但有點舊，大致不錯

自助入住手續有點麻煩，要先線上填資料，抵達時再跟管家聯絡使用視訊驗證的方式，但管家的英文有一點口音聽不太懂，搞了半小時才成功check in ，抵達房間門後又因為鑰匙鎖拿不出來弄了半小時整個很心累（這部分是我的問題，沒有看清楚網站上的訊息），建議可以改成電子鎖，這樣會方便許多。房間的狀況很好，設備很完整，廁所是淋浴間跟馬桶分離的，很讚！地點離札幌車站要走10分鐘左右，貍小路跟二條市場也有點距離，但旁邊有兩個停車場，如果是自駕的人住在這裡會比較方便。

It’s a nightmare staying here. We go through the complicated checking process again after move the room. The sofa bed is very uncomfortable and keep us awake for the whole night. The service is bad, no smile, no prompt email reply, even no apology when guest complains! 非常糟糕的體驗！房間裏的沙發床號稱睡兩人，非常難受，一夜沒睡好。

罕見的非常糟糕的體驗。 1）在永安上訂的連住三晚，莫名其妙被分成兩張訂單，以至於住2晚後又要搬房間。2）303卧室裏連空調都沒有，很冷，基本設備太差。3）次日早上9點多開始斷電斷網，以催促客人離店，住了那麼多日本的酒店，簡直是奇葩。4）郵件和前台聯繫，回覆異常緩慢…..還有更多，稍後分享更多 Very bad experience, extremely disappointed. 1） I book three nights together thru 永安.com, don’t know why the order was split to two orders, 2 nights and 1 night - thus we have to move to the other room and go thru the whole complicated checking process again…2） there is no AC in the bed room of 303, very cold at night….3） they stop electricity and wi-fi around 9 am in the morning to push guests to check out by 10 am which never seen before - very bad. 4） the only way to contact with front desk is email since there is no real staff there, their reply is very very slow…. NOT RECOMMENDED at all. I never do negative comment but this time I have to do so - to let others know how bad it is.