羅賓伍德公寓 (Robin Wood Apartment)

There was a lack of communication. I booked a room for two nights and on the second night I returned to have my room occupied by another guest. All my items were missing as well. I spent about an hour trying to reach the owners with no effort. Mind you, this is seven at night. I had been out all day since early that morning. No one called or emailed me about a room change or anything. When I finally got a response, I was given the new information and told how to find my items. I asked why I wasn't informed, and they repeatedly said it was not their fault but the system. Mind you, someone physically came and removed my items. Common courtesy would have been to notify me of the change. Courtesy, manners, and just human decency are so hard to find in this day in time.

개인셀프체크인을 하는 개인 캡슐형 숙소 입니다. 체크인 시 호텔에서 메일로 보내주는 현관 도어록 비밀번호와 캡슐룸 번호를 꼭 사전에 챙겨받은 후 오시기 바랍니다

My stay was great but it was a bit disturbed because first, during my stay I woke up in the middle of the night as someone was using a blow dryer at 12mn, I know it's a common area but you should have rules like quiet time from 10pm-6am. Like the other hostels, it's a sign of respect. Second, other guests came quite late and tried to look for their rooms. They're banging one capsule room saying that they booked that room, the other guests called the owner to double check and it lasted for 10-15 mins. Other than those encounters, everything was okay.

The property forgot to send me the entrance code till the evening of my first-day booking. Even after that, I had to contact them via 永安 help to send me the pin and assigned pod number. It was a hot day, and waiting for the pin took about 45 minutes in the sun after 3 pm when I was good to check-in. The assigned pod was not cleaned, and I had to request a change of pod to a clean one. After check-in, the experience was fine: appropriate size pods for one person, a clean and quiet environment. Overall pretty comfortable stay except for check-in.