熊貓村旅館 (Panda Village)

I had an absolutely appalling experience at Panda Village Shirahama. While the hotel markets itself as a family-friendly destination, the management’s conduct was hostile, unprofessional, and frankly intimidating. I strongly urge families to avoid this place. 1. Exploitative Child Surcharges Upon arrival, I was blindsided by a 10,000 JPY surcharge for my child who has just turned four. My child did not require an extra bed, nor did they consume any breakfast or dinner. Charging nearly $70 USD for a toddler without providing a single additional service is daylight robbery. 2. Hostile Check-in Experience (Ms. Uchida) The receptionist, Ms. Uchida, spoke no English and relied entirely on a translation device, which made communication a nightmare. She was extremely rigid and cold. When she realized I had a 4-year-old, she repeatedly stated that if I did not pay the 10,000 JPY immediately, we would be denied entry. There was zero hospitality—only a demand for money. 3. Shocking Mismanagement (Manager Mami Misu) The most disturbing part happened during check-out. I attempted to discuss the unfair charge with Manager Mami Misu. Instead of showing empathy, she and her staff told me: "If you do not accept our no-refund decision, you can call the police." As a guest, being told to call the police simply because I disputed an unreasonable fee is the pinnacle of bad service. It is a disgusting way to treat a family and an attempt to intimidate customers into silence. 4. Privacy and Sleep Issues The room design is fundamentally flawed. The windows and the skylight cannot be fully closed, leaving us with zero privacy. Because the room cannot be darkened, it became blindingly bright at 6:00 AM, making it impossible for the children to sleep. 5. Terrible Logistics for Families The dining area is a long trek from the rooms. For a family carrying two young infants, the lack of a shuttle service was an exhausting ordeal. Furthermore, the food variety was very limited and did not meet the standards of a resort at this price point. 6. Substandard Facilities The bathroom is cramped with poor ventilation. To make matters worse, the electronic toilet seat emitted a constant, low-frequency humming noise all night, which was highly disruptive to our sleep. Final Verdict: The "cute" exterior of this hotel is a facade. Underneath is a management team that lacks basic human decency and hospitality. To be told "call the police" over a civil billing dispute is a disgrace. STAY AWAY.

到達JR白濱車站出來再轉乘的士約4分鐘就到，和Toretore market非常近可步行到。房間係熊貓外型，內裏亦都寬敞。晚餐和早餐都是自助餐形式

パンダの、部屋がとても可愛く良かったです。

いいホテルでした