新山KSL公寓2號高級套房 (KSL Residences 2 Premier Suites Johor Bahru)

Sangat berpuas hati, facilities yg memuaskan, view cantik

Is a room in a condo with neighbours who are owners. Have large swimming pool on level 8 +/-. No time to go so not sure of level. Apartment fully equipped with utensils and appliances for home stays. Only problem is it is not the KSL shopping mall Apartment. It's actually far away not within walking distance.

The stay initially is nit a good experience as the check in information is not very clear and after booking, the stay cannot be cancelled or modified. So need to see clearly before booking. The place is quite clean, but the accessibility is not really good unless you have own car.

The location is very faraway from the city. It's not recommended.

The host was very responsive and quick. The rooms were very clean, towels and toiletries were provided. Only set back was the view - facing the Cemetry. Other than that all went well. They have 24hrs small supermarkets and eatery as well and I saw a 24hrs Mcdonalds about 5mins drive.

We reached the hotel at about 11.30pm from Songapore on 8/4. Upon reaching, we asked the security guard about the booking procedure. He does not know anything about it. He showed that there are boxes to collect the keys from near the laundry room. However, there were no instructions or information of password or room number to collect the keys. I tried to call the hotline and the internet phone but neither was successful in my attend. It was already past midnite. We were tored after the 11/2 hour of jam at the Causeway. We decided to search for another room at the agoda.com and found something for us to spend the night at Grand Landmark Hotel. It costed us $62 SGD. We stayed there until noon and decided to go back to the KSL Premier Residence. I checked my email and saw the instruction to the room coming in at 5.53am which is about 5hours from the time we alerted them via the apps. We went back before noon to the KSL Residence and checked in. Place is nice but we felt shortchanged and ill treated with this hiccups. We would like to ask for a refund for the first day and that 永安 should pay for our sstay at Grand Landmark Hotel on 8-9 April for goodwill. It is not easy to move around with 2 msmall children. I hope your side exercise compassion and understanding for the negative experience we felt. w We felt shortchanged and I

The place is spacious for 4 adults and 1 children. Is clean. Bath towels, Toothbrush, shampoo, body wash are provided.