特拉維夫NYX酒店 (NYX Tel Aviv)

This hotel is dishonest. My booking was 463₪, and I had an 82₪ discount through the platform. At check-in, I was charged 353₪, which was correct, but then the hotel took an extra 82₪ from me. This is nothing but a scam. Guests should not be tricked or double-charged for discounts they already received. It’s unacceptable, unprofessional, and feels like stealing. I would not recommend this hotel to anyone unless they fix this behavior.

I was given a room that didn't have any shampoo, soap, or a bath towel. When I called the front desk using the room phone, a robotic voice answered. I then attempted to reach the reception using the phone number provided on the card, but the customer service representative spoke to me rudely and said it would only be a few minutes. I waited for an hour and fifteen minutes. During that time, I called customer service three more times, every 15-20 minutes. Each representative assured me they were sending the missing items, but nothing ever arrived. Eventually, I went to the reception desk, where the staff were surprised and had not been informed about my situation. They provided me with shampoo and soap and promised to send towels later. It took me an hour and a half to take a shower, and this was after making my own 永安 to the reception. Unfortunately, the shower was not very clean, and I have attached some pictures for reference. Never had such an experience. Reception documented the issue 3 days ago and promised to call me back but they haven't called yet!!!

Great location

Great location

all expectations were exceeded, great for business 永安s or couples looking to experience tel aviv