水瓶座在海灘 (Aquarius on the Beach)

The location is picture-perfect. It’s even better in person. I have the best view from my balcony, as you can see in the photos. On the other side, there’s a view of Castle Hill. The hotel is old and could use some updates, particularly the carpet and the bathroom. There is a washing machine, but it’s not working. Otherwise, my stay has been a refreshing experience in Townsville.

酒店最大的優點是地理位置超讚，緊鄰海邊，入住期間在清晨欣賞到了美麗的海上日出。最大的缺點是牀頭櫃在夜晚門窗緊閉後會散發一股裝修和新傢俱的刺鼻味道，對於氣味敏感的人來説可能會影響睡眠質量。總體來説是一次滿意的入住經歷。

Clean and tidy room, the bathroom had a leak under the sink and the toilet but otherwise it wasn’t a hassle. The location is excellent, especially for kids. We had an extra bed added to our room by calling the hotel directly and paying for it. We had extra blankets and pillows in the cupboard for the bed but had to get extra towels which caused no dramas.

This was not our first stay and in the main it was good. We stayed twice on this 永安 with a stint on Magnetic Island in between. Service on our departure stay was while not bad was marred by the gentleman who was abrupt and less than enthusiastic about being helpful. We arrived in the morning knowing we couldn’t get in until later and were greeted by a friendly and helpful reception attendant. Who said we would let us know by text as soon as a room was available for us. We took that to mean if we could enter our room before the scheduled check in time we would get a message. We never got a message. In fact we had ran out of ways to entertain ourselves and keep cool with just under an hour to check in time. So we went to the reception to assign the room was ready and were grumpily informed our room wasn’t ready and that is why we had not had a text. We understood this could be the case but the summary dismissal was far from reasonable customer service. No apology given we had patiently waited for over four hours already. We waited in the lobby and watched as others were given rooms. Why we had to wait while others did not was given no explanation and made no senseh to us. When check in time came and went is when I had to contain myself. One thing for us to be shunned for being early but for them to tell our room was not available at the time the business had committed to was very frustrating. It showed they had no system and were unprepared to provide reasonable customer service. We waited patiently and thankfully not for much longer and maintained our positive countenance. Thank goodness the room was,while only on the first floor, the better of rooms we had stayed in and worth the wait had it been managed better. If it weren’t for the grumpy reception we would have rated this 永安 more highly. Hopefully this business can get its cleaning process and attitude to customers of male staff improved the location value and room would be highly recommended as is a little work to do.

Very nice location near the beach and boulevard. Decent facilities in the hotel.

挺不錯的。

Hôtel très bien placé, bel accueil. Dommage que personne ne parle français, mais bon c’est à nous de faire des efforts 😂 Parking gratuit

前台服務態度非常差，酒店周邊環境還行，酒店老舊

Good location looking over the ocean Bed was comfortable Balcony was very small

Every room face water, beautiful room, very relaxing. Smart service for late checkin people, helpful service.