元町大洞穴酒店 (Grand Cave Motomachi)

The accommodation has 5 rooms: ABCDE. Rooms A and E are the same; we got A, which was quite cramped. The price is the same, just different room types. Rooms BCD are larger. When booking, you'll see clear pictures of BCD. The pictures of AE are unclear ( UNCLEAR); they use confusing photograpic techniques, leading to misunderstandings. Even on the mini Ipad check in still use BCD room picture .if you don't look closely, you'll think it's room BCD. Regardless of the room type, they are all small. We got room A as a family (parents and child). My wife and child always sleep together so a small room isn't a problem as long as the beds are next to each other, like BCD. When booking, you won't see a room layout, and you won't be able to choose A-D; the accommodation assigns rooms based on that. Room AE is almost invisible, with only one picture. It's not suitable for families. We tried to change to room BCD, but it wasn't possible; it was probably fully booked. The check-in process was difficult and confusing. It required touching a screen, not a code, and needed to be entered twice. After entering the code, you had to follow with the letter E. The screen showed A and E, but the password provided didn't explain how to use the screen or what letters to follow. The stairs are very steep; be careful. Those with luggage should consider whether they can lift it. We had to call the accommodation to explain that our room didn't match the pictures. We wasted almost half an hour trying to communicate but couldn't understand each other. In the end, we reluctantly decided to stay. The next morning, we happened to meet the cleaning lady. She couldn't speak English but connected us to a man who seemed to be a different person from the one we'd spoken to the day before. This man spoke English very well and seemed capable of helping us. However, he spoke to us rudely, saying we had no right to speak to the cleaning staff and using an unpleasant tone. We explained that we didn't know who else to talk to as there was no one else around, so we had to ask for help. It was a huge hassle. The accommodation wouldn't let us contact them again and we couldn't cancel the reservation. Ultimately, we were forced to stay, with my wife and child crammed onto one bed for four nights. It was a very unpleasant experience.

立地もよく、快適に2日間過ごせましたぁ。 ただ、バスタオルなどゎ１日分しかなかったので、 そこが殘念でしたぁ。 2日分用意してほしかったぁ。

The room is small for 4 people, though it offer 4 beds. Heater cannot work well to warm the floor level beds. Towels are not allowed to change throughout your stay unless you pay more. No cleaning of rooms, no clearing of rubbish except when you manage to get the cleaner. No lift to the rooms except long staircase. No convenience way to call the hotel except through local line.

麻雀雖小五臟俱全，兩組上下鋪設計的非常緊湊。衞生間乾濕分離。淋雨間竟然滿大的。不知道趕上了什麼節，週末兩天巨貴就是了。房間小不通風，空調開着冷關了悶，沒休息好。

離地鐵口近，自主辦理入住，樓下就是便利店，很方便。上下鋪小朋友很喜歡，空間足夠四個行李箱，適合親子出遊。

位置很方便

初めての予約だったので、入室するまで少し手間取る場面がありましたが、すぐに対応して頂いたので不都合はなかったです。宿泊料金が安いので、その分観光にお金をかける事が出來ました。近くにコンビニや飲食店、駐車場もあり快適でした。