張家界陽光酒店 (Sunshine Hotel & Resort Zhangjiajie)

We booked this hotel since it was closer to Tiamen mountain. Unfortunately the hotel is very far away from everything else and you don’t have any restaurants nearby except for the hotel restaurant. When we booked this hotel we got an offer to get: 1 craftsman beer 100 yuan in didi tickets 2 tickets to an exhibition. Even these we never received, the 100 yuan in didi (taxi) tickets we got when we asked for them and showed them the booking information and even though they saw the booking information in Chinese the didn’t get us the offer that we had paid for. When we arrived at the hotel which is very grand and look very nice upon arrival they greeted us at the car which is expected for a hotel that grand but that was only the first day they did that. All other times when we got to the hotel no one greeted us, they were all busy talking to each other instead. We were a family of 2 adults and 2 kids and even though we booked a family room where they know 4 people was staying they gave us only amenities such as towels etc for 2 people so every day we needed to wait and ask for 2 more towels before we took a shower. We also booked excursions through the hotel to visit Grand Canyon and also Tiamen mountain and paid over 1600 yuan for the whole family with everything included. When we came to Grand Canyon we couldn’t experience what we were there for (the zipline) because it had weight restrictions and when we contacted the sales person from the hotel she didn’t take any responsibility and just blamed everything else instead of saying that she was sorry. The day after we visited Tiamen mountain and here we had also booked a ticket that should have included everything and when we came there it was hidden fees that the sales person from the hotel hadn’t told us. When we contacted her again it was the same response that she blamed everything else instead of taking responsibility for that she hadn’t told us everything that she needed to tell us. No compensation was given by the hotel and no excuse. When we checked ut the staff said that they would be happy if we could give them a 5 star review and my response was that I will give you a review but it’s not going to be 5 star. When they asked us explain why we did and they blamed it on the language barrier which I don’t buy since all the messages and sales were done through translation app and also through WeChat were you can translate into your own language. It would have been so easy for the hotel to say I’m sorry and for example as a compensation from us you can go down to the buffé restaurant to eat dinner but instead they blamed everything else! We are world travelers and have been to different cities both in China and also in different country’s around the world and this is one of the hotel were we feel that they had the worst service we have experienced. When we’re coming back we will not stay here again! A fancy hotel that can not live up to the expectations.

酒店鬧中取靜，環境優雅。房間採光極好，設施齊全又新，浴室乾濕分離做得很到位。入住體驗超棒，給旅途添了不少好心情！

酒店位置很好，交通方便；房間很寬敞，服務也很好；前台熱情接待；早餐很豐盛，種類多，適合帶娃出行。下次一定要再選這家。

張家界最奢華的酒店，服務細緻周到，房間整潔乾淨，早餐豐富，張家界下高速2分鐘到酒店，停車方便

這次旅行，張家界的風景讓我震撼，而陽光酒店的貼心服務則讓整個旅程變得輕鬆、舒適又圓滿，感謝管家小於。強烈推薦給所有計劃來張家界的朋友，特別是節假日出行，選這裏絕對沒錯！已經安利給身邊的朋友了，下次來還會住這裏！👍

Exceptional Stay at Zhangjiajie Sunshine Hotel My recent three-night stay at Zhangjiajie Sunshine Hotel was absolute perfection! The second I walked in, the front desk team welcomed me warmly and finished check-in in minutes—no tedious waiting at all. My room was impeccably clean, with a plush bed that had me sleeping soundly each night. Waking up to the faint view of Zhangjiajie’s lush mountains through the window was a lovely surprise, and the room’s quietness made it ideal for relaxing after day 永安s. The breakfast buffet shone with fresh options, from crispy pastries to hearty hot dishes, and the coffee was always smooth. What truly made this stay unforgettable was Service Steward Xiao Yu—he remembered my preference for early breakfast, helped arrange a timely taxi to the scenic area, and even left a note with local snack recommendations. I’ll 100% book Zhangjiajie Sunshine Hotel again on my next 永安 and can’t recommend it enough—especially if you get to be assisted by Xiao Yu!

酒店大堂十分的乾淨敞亮、宏偉大氣。酒店已開業十年，但十年如一日，保養的非常不錯。 早餐十分的美味。雖然是自助早餐，早餐種類非常豐富，口味、口感豐富，有麪包、涼菜、沙拉等菜品。但仍突出了張家界特色早餐-慈利米粉。慈利米粉的碼子，豐富且好吃。 酒店的入住辦理，十分的簡潔快捷。而且非常善解人意的幫我排在無煙的高樓層，環境靜謐，適合讓人全身放鬆休眠。這一小細節十分讓我高興，讓我有種賓至如歸的感覺。 酒店到處都能看到土家族的文化的因素和裝飾配件。 離店時，管家小滕陪我在酒店外面等候網約車。今天的天氣比較悶熱，管家小滕體貼入微的、給我送了迷你USB風扇，讓我在等車的時候拿出來吹吹風，涼快一下。 再次感謝張家界陽光酒店，讓我短暫的休憩時光能圓滿結束。

這次來張家界玩，住的最舒服的一次 設施：裝修豪華 環境：很好 服務：細緻，於瀟小哥送了游泳券，升級了房型，還送了小朋友禮物，送了小米粥👍 特地提醒了可能的裝修噪音問題👍 整體性價比很高，沒有那麼多團，下次還會選擇

This is probably the best looking hotel we have visited during our first travels through China. Compared to what we are used to in Sweden and Europe, this was on a whole other level, standard wise🔥🤙 The service and staff was excellent! The service staff was really cute and left us yoghurt and fruit as gifts every day. We tried our best to thank them in Chinese writing after we checked out! The Manager was very helpful and made sure we visited the best places with tailored excursions. Even though we did not visit the famous nature reserve, due to us being afraid of heights 🙈 we had the best days visiting other places and enjoying the town. We will 100% come back when we get the chance in the future 🥰🥰

根據AI的推薦訂了張家界陽光酒店，真的很不錯，房間超大，在房間用餐也很舒適。尤其要感謝我們的管家張輝慈，從入住開始就提供無微不至的服務，真正做到家人般的關懷。知道我們要去景點，早上還特別為我們打包點心和水果，真的是貼心服務！酒店的硬件不是最新的，但是酒店的服務是最好的！