Zel蓬塔卡納 – 全包 (Zel Punta Cana)

[Hotel prioritizing profit over guest health] My sister was hospitalized a day before our reservation and could not make it to the 永安. We explained the situation and provided proof to the hotel for the medical care she was receiving and requested a refund. Despite multiple attempts in negotiating and asking for an explanation, they denied any sort of consideration nor any reasoning and took the full payment anyways. The amount due was about $500 per person. I will never be using any facility by the Melia group.

Their service starts at the check in. Warm welcomesand big smiles makes you feel immediately safe and at home. Their facility is clean, quiet, and there's this sense of calmness throughout the facility. Their rooms are spacious with modern amenities. And the food, the food blew me away. Real authenticity, flavorful, and various assortments to choose from. I'll definitely be coming back

Zel Punta Cana isn’t just a hotel—it’s an experience. Whether you’re looking to unwind, indulge, or explore, this place delivers on every front. I’ll definitely be coming back, and I highly recommend it to anyone looking for a dreamy Caribbean getaway.specially to host carlos !