薩莎拉酒店 (Sasara Gero Hot Springs)

房間太舊呀

雖然酒店離JR車站有些遠但酒店提供免費的士就非常方便旅客，酒店附近有一間便利店也算方便買些零食作宵夜。酒店提供早晚餐也非常美味，温泉雖然不大但也不會擁擠。

服務貼心，早餐、晚餐十分有特色，食物水準極高，職員有禮，環境乾靜清優，十分棒的一問酒店！極力推薦！！！

酒店的位置有點難找 我們駕車錯過了兩次那個小小的路口才找到 到了酒店職員們都十分熱情幫忙拿行李及把車子泊到地下的停車場 雖然酒店已經有一段歷史 但仍然十分整潔衞生 房間不算太大 但尚算可以 就是私人風呂有點小 早餐及晚餐都很美味

食物質素高，服務員態度非常好，不過房間温泉細了點，有點失望！

The hotel is settled in the middle of Gero Hot Spring town, short walk from the train station and can also be reached via bus from Kamikochi area. The hotel itself is very clean and well maintained. You can feel the spirit of older times in this hotel with a lot of beautifully selected decoration pieces. The manager showed us around and even offered us a new room since I accidentally booked one without shower (we declined that offer since we only wanted to stay for one night). That’s why we used the Onsen area for showering which is beautiful and includes all amenities. View above Gero and including an outside Onsen area to watch the sunrise. The staff was very friendly, the manager even drove us to the bus station since we forgot our jackets in the bus. The bar is well-equipped and a great place for a drink or two. One of the best parts was the breakfast. Never had such a good Japanese breakfast before- delicious, served in a private room, beautifully arranged. Next time we want to try their dinner :-) We felt like family and I can recommend anyone going to Gero to stay at this great hotel! Thanks again for your hospitality!

員工態度不禮貌，仇視中國人。推說找不到我的預訂，不停試圖問我是不是有取消過訂單。查証了很久才說找到了。 我訂了森山館8榻榻米科帖馬利日式房帶露天風呂付。訂單確認及網上圖片是一致的。酒店卻給予我一間日式房間，沒有露天風呂的。 我在房間內向員工投訴表示不接受，我所付款與酒店提供的房型完全不同，不能接受。並且把所有訂單確認、永安網上訂房此房形的圖片，與及其他網上訂房的網站，這個房型及價格均是有露天風呂付的。員工還不停向我說絕不可能，言語間態度非常惡劣及不友善。 我多番表示不能接受，最後找到訂單確認電郵內，確認的房型，均有雙語，中文及日文清楚寫明是露天風呂付，酒店員工無從抵賴，又說了很多不負責任的籍口，企圖把責任推卸給我和永安.，所有均是不合情理及絕不能接受的。最後只用了10分鐘便把房間替換成有露天風呂給我。令我不禁覺得是故意詐騙旅客。把我整個旅程的心情及期望完全摧毀了。 總結而言⋯⋯這是一個極之極之差的體驗。温泉酒店設施及食物一般，提供的衞生用品提供非常少，貸切風呂很小，員工的故意欺騙，待客不負責任，不誠實，態度差劣，不禮貌。從來未遇過如此差劣的温泉酒店，絕對不會再到訪也絕對不會建議選擇這間温泉酒店👎🏻