Holiday Inn Express 墨西哥城REFORMA (Holiday Inn Express MEXICO REFORMA by IHG)

周邊配套很好，旁邊就是商場。日常服務按墨城來説也是很好，問題反饋也快。房間空調沒有制暖功能，要靠熱風機。早餐有牛奶酸奶咖啡水果燕麥麪包和四五個主菜。總的來説在Reforma區域性價比較高。

早餐還可以，整體服務還不錯，位置也不錯，很方便

很舒服，下次還來

We stayed at Holiday Inn Express Mexico Reforma for a family 永安, and we had a terrible experience that significantly impacted our 永安 to Mexico City. I have been waiting for a response to my feedback through their survey system (IHG hotels), but they have been ignoring me for over a month now. I want to share my experience with them. We reserved the King suite for 4 nights but were given the regular room on check-in without explanation. It wasn't until we entered the room that we discovered the room given wasn't the type we had reserved. We claimed that the room type was incorrect and asked to have it corrected to the right room, but they claimed that the rooms were all full (This turned out to be a lie.) and would change the rooms the next day. There were no apologies for 2 hours until late at night, and even the apology that I received was from the person at the concierge desk. To make a long story short, the personnel at the hotel ignored our request to meet the manager or supervisor during the 4 nights we stayed (a series of lies during the process), until I was finally able to meet him on the day we were checking out. When I finally met him, he explained that the suite was available on the day we checked in. However, because the sofa bed was not prepared, they tried to do us a favor by giving us a room with two beds. This explanation is absolute nonsense. Either the previous explanations about the situation or this explanation is a complete lie. In addition, nobody asked us about our preferences when checking in. We would have chosen to stay in the suite, even without the sofa bed made. At that moment, I realized there was no meaning in trying to have a conversation and giving them a chance to explain the situation frankly and offer compensation, which we rightfully deserve. We had paid for the higher-grade room, not to mention all the inconvenience and waste of our time and efforts. One thing they claimed to offer was IHG points, and they would send me an email regarding it. I have been waiting patiently for the email for the last seven weeks now, and there has been no contact whatsoever. Anyone can make mistakes, and an appropriate explanation could at least partly resolve the situation. That is why I was polite and gentle when talking to the personnel at Holiday Inn Express Mexico Reforma until the very last day, when I was distraught and expressed my feelings. In this case, they took no proper action to resolve the inappropriate nonsense, resulting in a terrible experience for my family. I will continue to provide feedback regarding this experience until they take adequate action. I want to mention one positive experience from our stay. The receptionist lady at Breakfast was super friendly and hard-working. She made us and other guests at breakfast smile and start the day with positive vibes. They need more employees like her.

改革大道旁邊，千萬別選城景房，就在馬路邊吵得要死，一樓大堂連個免費喝水的都沒有，一般般吧

酒店在一個綜合體商業裏。購物吃飯都很方便

和所有holidayinn這個品牌一樣的一個問題，就是酒店的管理有非常大的提升空間。當每天的房間打掃過之後，還會有人多次不斷的過來敲門，詢問是否有打掃房間，這一點是管理非常差的。 這個酒店的位置是處在市中心比較繁華的地方，交通非常便利，而且日常出行打車方便。周圍用餐方便 步行也比較安全。

Hotel perfecto para familias, muy central en la mejor zona de Ciudad de México. El personal y la limpieza es excelente, el desayuno es perfecto! Todo nos encantó!

首先！我發現國內訂國外酒店已經比booking便宜了！贊永安 其次！這個酒店地理位置很好，我早晨八點半到就讓我提前入住了，真的很棒！ 最後！房間很大！空調是有點吵，總的來説瑕不掩瑜。

房間整體還是比較舒適的，但是就是早餐一般般，不要抱太大的希望