托裏酒店 (Tory Hotel)

Booked city view one bedroom but on check-in was given room 0n level1 looking ‘Harvey Norman ‘- the building sign, that apparently is NOT so called a room with view. We stayed at the same accommodation 2021 but different hotel group then, when booked same room type while assigned high level overlooking the whole Te Aro area with beautiful lights at night. The kitchen tab has hot water only, yet cold water switch is broken, so we needed get cold water in the kettle from the bathroom. In the morning we were awaken by the weird noise from the kitchen. Attached is a photo screen from the video taken wen it happened. Can you let us attach the video? Appreciate 永安 efficient service. It’s the hotel room disappointing.